Scam! They took the books but no check I sent my 3 textbooks to GoTextbooks, and received a confirmation of processed in January. But, it is April now, and I still have not received the check.

Don't sell unless book is PERFECT Sent a near perfect book (no writing, a few wrinkled pages.) Chose "used" for the condition because of the wrinkled pages when getting a quote. Was quoted $25+. Got an email saying they received it and I would be getting $0. No mention of them sending it back or why it was rejected. Sent an email to customer service but I have little hope. PROBABLY A SCAM. Update: I immediately filed a report with BBB which I suspect is the only reason they got back to me. Have emailed me pictures of my book (although I already knew the damage it had- that's why I chose "used" as the category when the process started). Have promised to ship it back to me at their expense. Will be waiting. Apparently unless your book is PERFECT, no matter what condition category you choose, they will "reject" it, give you $0, then keep it and resell it anyway. Beware. Update: Shipped it back to me FILTHY and with a 3 x 8 inch label on it that I can't remove without damaging. Therefore basically eliminating any chance I have of reselling. Bull***t company.

SHADY, do not work with them This company is as asinine and shady as it gets. I got quoted for a textbook, went out and bought the packaging and spent the gas money to get to a drop off box. They tell me it’s rejected when the book is in great condition and the only reasoning was “instructors edition/sticker damage” when I sent the book off I saw no issues relating to that. And guess what? If you want your book back you have to PAY for your own shipping label to get it back. Otherwise they “destroy” it. This company is one huge scheme. Update 5/6/23: Although gotextbooks claims they refunded my account, I emailed them (specifically Michael) the same day 7/14/22 letting them know I did NOT receive a refund, haven’t heard back from them or received a penny. I hope no one else is tricked into this con but unfortunately I see there are still reviews in 2023 showing otherwise.

Wonderful Experience!! I had really searched long and hard to see who I could find that would give me the largest amount for my textbooks and go textbooks came up and offered me more than any of the other companies did. So, I sent them a book in, and they received it on the 12th. I had a question for customer service so I emailed them and I got a response back the very next morning. I was expecting this to take a little bit longer because it does state on the website their process, and how long that it may take to get paid. Well today is the 19th and what they quoted me for the book hit my PayPal account today. I did not expect it to be such a quick process, but it was. I had an overall great experience with go textbooks and when I have any more of my books to sell, this will be where they go! (Providing they will purchase them).

What is going on over there??????? Sent out my college textbooks because I am broke and need the money. Tracking number confirms delivery on 9/9. I email support today that I have heard no correspondence since my books were delivered. They email me back saying they’ll get back to me within 7 business days. What the hell is that? I want my money!!!!! Will go to better business bureau if I am not issued my refund asap!!!!!!!!!! EDIT TO ANSWER REPLY******your company should be emailing the customer when you receive their shipment like any good company would do! As long as I get my refund in 7-10 days like I was promised today, I will rewrite my review! Melissa was super helpful!!!