I had the pleasure of speaking with Fernando I had the pleasure of speaking with Fernando regarding an issue with my order. Fernando listened to my concern and provided me with different options to which he explained thoroughly. I requested to cancel my order for a refund and Fernando promptly assisted me. I appreciate Fernando's efficient and excellent customer service.

Rush My Passport did a great job Rush My Passport did a great job. they were easy to work with and kept me informed through the process where my passport renewal was and when the application went to the government. And I got my new passport back several days before they guaranteed it would be sent back to me. Couldn't be happier.

I had to call them five times and wait… I had to call them five times and wait because they claimed my documents were double-sided, even though I printed every page, and I made sure that I signed every single one of them. The website has issues and they kept telling me that their website cannot connect to the state website and for that reason, I should wait to print two pages and resend em to them. Total of five phone calls and the website is still not working so I asked for my refund. They took 70 bucks as terms of agreement of cancellation. And I’m still waiting for my Expired passport so I can go renew it somewhere else. Do not go with these people they are a scam .

This company is a scam This company is a scam - they make you pay $300 upfront and don’t disclose that you also have to pay government fees on top of that once you print out your documents. I called 3 separate times to cancel my order but couldn’t get through their phone line. They also have no email listed or any other way to contact them.

THIS is the way things should be done! This was the easiest workflow I have encountered in decades dealing with any type of renewal and updates. I expected this to take months given the various issues with our government. This was fast and I was notified every step of the way. Great communication! I have my passport after only 3 weeks and I am ready to travel. THANK YOU!