I had the pleasure of speaking with Fernando I had the pleasure of speaking with Fernando regarding an issue with my order. Fernando listened to my concern and provided me with different options to which he explained thoroughly. I requested to cancel my order for a refund and Fernando promptly assisted me. I appreciate Fernando's efficient and excellent customer service.

This company is a total scam This company is a total scam. Not only did they lose all my personal sensitive data, I went through the whole process again just to have them say I did it wrong. I can’t get anyone in management to call me back AND I had to pay for lifelock on my own. I have never seen such horrible service and I’ll be reporting them the Better Business Bureau

I had to call them five times and wait… I had to call them five times and wait because they claimed my documents were double-sided, even though I printed every page, and I made sure that I signed every single one of them. The website has issues and they kept telling me that their website cannot connect to the state website and for that reason, I should wait to print two pages and resend em to them. Total of five phone calls and the website is still not working so I asked for my refund. They took 70 bucks as terms of agreement of cancellation. And I’m still waiting for my Expired passport so I can go renew it somewhere else. Do not go with these people they are a scam .

This company is a scam This company is a scam - they make you pay $300 upfront and don’t disclose that you also have to pay government fees on top of that once you print out your documents. I called 3 separate times to cancel my order but couldn’t get through their phone line. They also have no email listed or any other way to contact them.

Yesica Jimenez did a good job helping… Yesica Jimenez did a good job helping me out with my passport. She was well-versed and really nice.