I was in panic mode as I needed my… I was in panic mode as I needed my passport immediately to travel to Bali. Oscar answered all my questions, reviewed my paperwork before submitting it and communicated with me throughout the entire process. My passport arrived two days earlier than I expected!

Discrimination I made an appointment for my mother to get assistance for getting my younger brothers passport. When she went in, the lady who helped her told her she couldn't help because it could only be done in English. My mother was refused service by Marissa who refused to provide a translator. She now has to make another appointment for her passport and cannot go back in fear of being refused assistance again.

Great Experience My account manager Meridyth is very professional and responsive. Everything went so smoothly，I was able to get my visa in hand within two weeks. Will definitely recommend to families and friends in need of this service!

Worst experience Worst experience ! I paid the extra $100 for an agent - my sons passport arrived but my husbands never did - it completely ruined our international travel plans and cost us thousands of dollars !!!!!! I ended up having to make an emergency passport appt at the federal building. When was finally able to get a hold of them bc they are only open M-F 9-5 , she was still clueless that my husbands passports ETA on their site was still 3 weeks away when I had paid for 9 business day expedited

Patty Henriquez Patty Henriquez , in the office in Beverly Hills, was extremely helpful and always available. She was there to answer all my questions. Our passports came on time and are perfect. Thank you.