Worst experience Worst experience ! I paid the extra $100 for an agent - my sons passport arrived but my husbands never did - it completely ruined our international travel plans and cost us thousands of dollars !!!!!! I ended up having to make an emergency passport appt at the federal building. When was finally able to get a hold of them bc they are only open M-F 9-5 , she was still clueless that my husbands passports ETA on their site was still 3 weeks away when I had paid for 9 business day expedited

Great service with exceptional communciation The communicate from misty was responsive, thorough and clear. She did an outstanding job answering my concerns/questions and following through with my order.

Poor Service You were recommended by my girlfriend. After I paid and initial emails were timely things went downhill rather quickly. There was no response for 4days from my assigned consultant. My girlfriend is having same adverse experience now. We both paid for 9 days expedited. I received my documents yesterday. About 14 days total. She is still waiting for an assistant to be assigned. Very poor service. Not worth the money I paid!

The worst ever The worst ever. My so called « account manager » never called me back when I had questions. I had far better answers from the 877 US post office, passport section number than any of the Passports & Visas employees. Will never use again …

Pain and stress free! My passport renewal was processed in an efficient and expeditious manner. I received my new passport quicker than I expected. By submitting all the required paper work to them it ensured there would be no rejections by the Government. Quick, easy and stress free. I definitely recommend this service!