Pain and stress free! My passport renewal was processed in an efficient and expeditious manner. I received my new passport quicker than I expected. By submitting all the required paper work to them it ensured there would be no rejections by the Government. Quick, easy and stress free. I definitely recommend this service!

Discrimination I made an appointment for my mother to get assistance for getting my younger brothers passport. When she went in, the lady who helped her told her she couldn't help because it could only be done in English. My mother was refused service by Marissa who refused to provide a translator. She now has to make another appointment for her passport and cannot go back in fear of being refused assistance again.

The worst ever The worst ever. My so called « account manager » never called me back when I had questions. I had far better answers from the 877 US post office, passport section number than any of the Passports & Visas employees. Will never use again …

Real people! As in most circumstances, the real people who worked on the phone with me as opposed to just digital communication! efficient and timely experience!

Overall worth it Pros; Paid for 30 day Passports and received them in just 10 days. They send a very detailed email outlining every step of the process. Using this service was pretty easy and very quick! Cons; Could not reach my “personal assistant.” Called multiple times. That was pretty frustrating. Submitted my documents for review and didn’t hear anything back until they already had my documents.