What did you do? Honestly, I don’t understand exactly what I got for the $340. I mailed everything, to you, you submitted and then I got my passport (directly) from the government, *and paid their expedited fee. But, I paid for all these services… digital photos, fees, other things… but, besides submitting it, where did all those services go? You guys didn’t even ship it…?? It feels excessive and perhaps dishonest.

excellent customer service This company exceeded my expectations. They talked me through the entire process and everything went smoothly. I was assigned a case manager- Misty- who was fantastic. She was a person I could talk to on the phone and get answers to questions. I mailed in my documents on a Wednesday and had my new passport in my hands the following Wednesday. I am not one to write reviews but I just had to recommend this company.

Overall worth it Pros; Paid for 30 day Passports and received them in just 10 days. They send a very detailed email outlining every step of the process. Using this service was pretty easy and very quick! Cons; Could not reach my “personal assistant.” Called multiple times. That was pretty frustrating. Submitted my documents for review and didn’t hear anything back until they already had my documents.

Process info confusing but overall good experience. The information at the beginning of the transaction was a little vague on the whole process, but once we got through that hurdle everything happened quickly and favorably. Mike Sosa was great to work with and Son Jenny with the document review team was very quick to respond to questions.

Poor Service You were recommended by my girlfriend. After I paid and initial emails were timely things went downhill rather quickly. There was no response for 4days from my assigned consultant. My girlfriend is having same adverse experience now. We both paid for 9 days expedited. I received my documents yesterday. About 14 days total. She is still waiting for an assistant to be assigned. Very poor service. Not worth the money I paid!