It was good... and then For the most part, Fixd has been really good and responsive. However, recently, when they told me they would offer me cashout in exchange for fixing my washer, they never sent me the check they promised.. I call several times, emails numerous, and text with no confirmation. It has been rather frustrating. Like I said, in the beginning they were great and now... it's non-responsive.

2 Heat Pumps repaired with most work… 2 Heat Pumps repaired - more or less. Most work completed in early June. However, they didn't have the parts needed the 1st day so we had to wait 3 days before either A/C unit actually worked. A few days later, a brand new fan failed, a couple more for replacement. Heat Pump missing insulation jacket and access panel. Insulation jacket added a few days later, but the access panel is still missing after 2 months and more than 20 phone calls. They won't take partial payment and don't need payment until the job is finished. I do not understand why they aren't concerned about getting paid $6,000 after 2 months of waiting for a simple metal panel.

This company steals your money. I cancelled an appointment before the 24 hour cut-off period, and I am still waiting for my refund that I've been told I would get for the past month. I've already filed a fraud charge with my credit card company, so luckily they've got my back on that. Their customer service however lies and gives you the run around on multiple calls if you try to rightfully get your money back.

Our air conditioning units are putting out excessive amounts of water. Our air conditioning units are putting a LOT of water into the drain pans. Fixd says this is common during the summer. It is not. We’ve never had this quantity of water being flushed out of a unit. I hired a second company to evaluate and they say it’s due to dirty coils. Thinking of hiring an attorney to recover the cost of doing this the right way. Fixd has not been a good experience.

Look for home warranty elsewhere Look for home warranty elsewhere. We have experienced nothing but trouble/difficulty with this company. All of which could have been avoided. Being wrongfully charged for a property I didn’t own (which took three months to receive any refund or response), to a lack of availability to come and repair issues, to being wrongfully charged by the technicians for jobs they completed. Communication with this company is abysmal. They will tell you they are going through an upgrading phase and getting new management in place, don’t believe this. It has been the same story for 365 days. I will not be renewing with this company.