Issues with the extended warranty team, but superb service from Jk Domestics. Highly recommended Absolutely shocking service, booked a repair 12 days ago. I waited in all day and no engineer turned up. When I rang they said they had no contact details for me . They then wanted to rearrange for the following Tuesday leaving me 18 days without an oven. A full day wasted and and shocking customer service. The issue has been resolved now, it's a shame I had to complain on here for something to be done though. Following our telephone conversation with the engineers today. They had our issue resolved within half an hour. The fault lay with the extended warranty team and not Jk Domestics. The lady at Jk Domestics indeed did do as she said and resolved our issues and an engineer was with us within 30 minutes and had the cooker fixed. So s huge thank you to Jk Domestics for resolving our issue and complaint. Shame on the extended warranty team but big thanks to Jk Domestics, cannot fault their service and resolution... Spot on.

No communication between engineers and… No communication between engineers and team mates. An engineer came out few Tuesdays back but for some reason the part was ordered on Friday despite me calling up everyday. Why take so long?When speaking to team members they didn't seem to bothered with my concerns or complaint. They kept passing me on to different people. They have come out now to fix the problem but still really angry about the service I have received from them which took just less then 2 weeks to fix.Domestic and General is as useless.

I had an issue with my dishwasher and… I had an issue with my dishwasher and had 2 other companies come and tried to fix but I kept getting the same issue. I called JK Domestics and they came and fix the issue first time. Great customer service. Friendly engineer, definitely recommend.

Terrible service I had a broken door catch on a dishwasher, they took £72 up front, that was 4 months ago, three turn outs, lots rescheduled and its still not fixed. The last "engineer" removed all the cleaning products from under my sin, left them all over the floor in front of the fridge, then told me that i needed to get a plumber for a broken ball valve, that was now flooding the kitchen tiles, it wasn't like that before and not good as I am on two crutches following double hip replacement. I have left messages for a call back, not had one, tried to ring on several occasions, I might as well have tried to ring the moon! They never answer and your just left listening to list music for ages. All over one little plastic peg and they cant manage that.

Dreadfull service Dreadfull service , they arrived to fix my Samsung fridge freezer, threw a few parts in , left my home with the appliance making a noice and will not reach the correct temp to keep my insulin in the fridge , The engineer said it will fix itself over a 24 hour period just don't use it ! I've tried calling , 15 times infact , they will not respond , I'm devastated!