Mr and Mrs Brennan
GBI had an issue with my dishwasher and… I had an issue with my dishwasher and had 2 other companies come and tried to fix but I kept getting the same issue. I called JK Domestics and they came and fix the issue first time. Great customer service. Friendly engineer, definitely recommend.
Jason Kay
GBExcellent service Excellent service, called to report my faulty gas cooker ,arrived the same day & had the parts on the van . Fixed on the first visit Amazing service would highly recommended
Andrea Foulkes
GBIssues with the extended warranty team, but superb service from Jk Domestics. Highly recommended Absolutely shocking service, booked a repair 12 days ago. I waited in all day and no engineer turned up. When I rang they said they had no contact details for me . They then wanted to rearrange for the following Tuesday leaving me 18 days without an oven. A full day wasted and and shocking customer service. The issue has been resolved now, it's a shame I had to complain on here for something to be done though. Following our telephone conversation with the engineers today. They had our issue resolved within half an hour. The fault lay with the extended warranty team and not Jk Domestics. The lady at Jk Domestics indeed did do as she said and resolved our issues and an engineer was with us within 30 minutes and had the cooker fixed. So s huge thank you to Jk Domestics for resolving our issue and complaint. Shame on the extended warranty team but big thanks to Jk Domestics, cannot fault their service and resolution... Spot on.
Ms Rose Parker
GBExcellent service and advice Excellent service and advice. Jason did all the safety checks and fitted my cooker. He was friendly and efficient and also advised me about updating my washing machine. I would recommend JK Domestics to anyone. Lovely office staff too.
Eddie Craig
GBSo Unprofessional I have had this misfortune of having JK Domestics approved to repair my Smeg oven. They came last Thursday and despite having sent them the model, serial number and description of the fault, they came with the wrong part and tried blaming the fault description, “I’m not an engineer but, if the ovens not getting hot there’s a good chance it will be the element???” I will see if we have one when I get back? I was told, someone will let you know I was told (don’t hold your breath) I rang them on Monday afternoon as no one had been in touch and was told that the part had just come in and the earliest they could come was Wednesday When I asked WHY no one rang me on Friday to tell me they were ordering the part and that they wouldn’t be coming on Monday as the engineer had suggested I was asked do you want us to come on Wednesday or not (absolutely fuming now) of course I do, ok thank you bye was the response, the whole experience has been SO UNPROFESSIONAL It’s now Wednesday and I am still waiting, they still haven’t sent me confirmation they are coming and I’m not in the least convinced they will turn up. I certainly could not recommend them to you