Great Tasting Water! The Pelican whole house water filter is amazing. We get around 5 years life before changing the media. I completly removes that funky taste from our water, all that is left is the taste of good clean water. I live in a rural comunity that has very bad tasting water-this has totally solved that problem

HORRIBLE HORRIBLE HORRIBLE customer… HORRIBLE HORRIBLE HORRIBLE customer service. We were oversold a system that was too big for our house. 2 fresh, new tanks never used and Pelican will not even exchange them. The salesman wouldn't even discuss it just passed us to customer service who passed us to someone else to tried to sell us something more. We were told this company has tons of turn over and we can understand why. Bad information to get a higher commission is NOT good service. What would be good is to have Pelican do the RIGHT thing so we would be writing an awesome review. Think twice and do your homework. You cannot rely on their salesman to sell you anything you can use. HORRIBLE. #Cantsoftenthisblow #BBB

Reverse Osmosis Bought two different systems. One whole house carbon filter, which seems to work well. Noticeable reduction in chlorine smell, which was our main issue. The other system we bought was the Reverse Osmosis (RO) under sink system, and it has been nothing but problems. The performance (output and flow) is so sporadic that it has been rendered virtually useless. I did many hours of research, work and replacement on the tank and filters and it still is defective. I asked for them to replace the tank, but they insisted on charging me $120, and it STILL is useless. Many phone calls and emails with the company and still nothing. This is unacceptable. Buyer beware.

We ordered the whole house … We ordered the whole house (PSE1800-PUV-7) filter/salt system with the UV kit as we have well water. The product arrived timely and in great shape. We also ordered the install kit which simplified the installation greatly. I did have to go to Home Depot for a few PVC connectors, but this was expected. Once installed the system has performed exceptionally well with no loss of water pressure. Installation is straight forward. Any DIY can install. Would definitely recommend.

Not a good experience Product might be good...idk because I couldn't install it like I thought I could...so needed to return. Customer service and return policy is very poor. Instead of keeping a customer for life, they would rather not take a return of unused/unopened product...and lose a customer...forever. Seems like the norm nowadays. Make as much as possible in volume instead of making a killing in the long run with return customers...Ruturn policy and website representations are UNCLEAR at best. Addendum: What a patent response from pelican. I don't think they even read...or at the very least, understood the content. The focus of the review is hoe BAD the customer service and policies are.. not that I was upset about installation. Foolish.