Absolutely the worst customer service Absolutely the worst customer service. I never received what I ordered, usual FEDX issue. Spoke to them several times about this told them I want a refund. The person I spoke to seemed to think I was lying, very rude. Still trying to get my refund. Apparently, I will have to go to the Attorney Generals office to get my money back.

Iron residue still bleeding through Not Happy!!!!! On May 20, 2020, we bought the Pelican Pro 6-Stage R/o plus Pelican WFS Iron/Chlorination system, according to the contract, cost $3,963.55. Since then to today, October 29, 2022, we still are having issues with yellow iron residue, stain on all white items, I had to throw away towels, sheets, and many more. We have been going to the laundry Mat to wash clothes. I have called to report the issue many times, they came change the check valve and other things. My husband had followed their instruction on how to add the clorox and other maintenance. The technicians are nice but never had explained why the yellow stain on the clothes or give us a solution how to prevent the issue. After spending that so much money we should not still have these problems getting iron bleed through. Today we are very overwhelm with this problem.

HORRIBLE HORRIBLE HORRIBLE customer… HORRIBLE HORRIBLE HORRIBLE customer service. We were oversold a system that was too big for our house. 2 fresh, new tanks never used and Pelican will not even exchange them. The salesman wouldn't even discuss it just passed us to customer service who passed us to someone else to tried to sell us something more. We were told this company has tons of turn over and we can understand why. Bad information to get a higher commission is NOT good service. What would be good is to have Pelican do the RIGHT thing so we would be writing an awesome review. Think twice and do your homework. You cannot rely on their salesman to sell you anything you can use. HORRIBLE. #Cantsoftenthisblow #BBB

Great phone support and easy to order … Great phone support and easy to order but we cant find a plumber to install. Pelican should set up certified plumbers for each major area. We are only 35 miles for Philadelphia but no plumber wants to install so far. Hopefully we will work this out soon.

Warning! its a time bomb! Liked the product till one exploded and sent carbon shrapnel all over the bath and my wife. The clincher was customer service's denial reply