Tech was professional and competent Tech was professional and competent. However, initial review centered around selling high end cost replacement of entire shower/tub unit rather than focus on requested repair. Overall cost was extremely high to me .... given the simplicity of the fix.

I felt the rep was more focused on … I felt the rep was more focused on selling me a complete new bathtub then addressing the immediate plumbing problem I called about. Although I understand the upsell approach I simply needed help with my problem and the next bid focused solely on that and I hired them instead

I thought the job was done well I thought the job was done well; however, very overpri ed. I felt like when my water softener was checked, something was done to make it appear to be broke in an attempt to sell me an overpriced water softener for $1900.00. I felt like I was being taken all the way around.

I needed some plumbing related issues … I needed some plumbing related issues with the commodes in the home to be addressed. The technician you sent was very professional and knowledgeable. I did not like the fact he recommended each commode to be completely updated. I had three to be repaired and the estimate came in at about $1,000. I knew how to fix the commodes but my time is valuable however this estimate was out of line. I went out bought the parts and repaired all three for about $18. I did have him put in a frost-free bib which I had a much lower estimate from a competitor of yours but Dana was so helpful I felt the need to give him some business. I will use your company if there are some hourly rates available verses set fees as if you are a doctor's office.

Very good customer service Very good customer service, professional installer, good quality work, but prices seemed quite high. However, they had some programs to offset the pricing somewhat. That said, if it weren't for prices, we would hire them again.