Great Initiative Started off bad, but Carrie called me back on their on initiative, and advised me that I was in fact overcharged on my repair, and gave me a fair refund. The tech just entered wrong "code". OUTSTANDING customer service!!! I would highly recommend!!!!

I thought the job was done well I thought the job was done well; however, very overpri ed. I felt like when my water softener was checked, something was done to make it appear to be broke in an attempt to sell me an overpriced water softener for $1900.00. I felt like I was being taken all the way around.

Great service Great service, the guy who showed up was honest, straight forward, and helpful, plus did a good job. Only disappointment was they were not able to give me any ball park cost info up front on what I could expect. I know that's hard to do and risky because customers may not describe the full scope of work and it's hard to ball park something over the phone. But the tech was good at listing what they would do and options I had to choose from. But the total did end up higher than I was expecting going in. Shows that it's been several years since I hired a plumber!!

Getting What You Paid For - NOT They sent an email showing a photo of the tech that would be coming to my house, but they sent a different person. The guy that came out did not perform all the services that were to be included as outlined in Angie's List. They were more interested in quoting me a price to replace my plumbing. I had a slow running drain in the bathroom. After their tech was done I was presented with the bill, which I paid. The next morning when I ran water in the sink, it was backing up worse than before the Hope Plumbing tech came. When I called Hope Plumbing, and also sent emails, no response was received. I would NEVER use them again.

Canceled the first appointment 3 hours … Canceled the first appointment 3 hours after the window. The next day the technician arrived at my house and spent an hour chatting. He then proposed to snake my basement drain for $469.00! Reluctantly I agreed so I could get the job completed. He then said he didn’t have the proper equipment on his truck so he had to go back to the office and return. I canceled with the company and called another sewer company. They came out and completed the job for $180.00!