Avoid at all costs It’s taken me a year to be able to write this review in a calm manner. To sum it up, absolutely do not use this company. They are a broker advising as the moving company and will take your money and then ignore you until you give up. I ended up being charged over $2500 more than quoted just to get my stuff back for a cross country move. Once my stuff was in transit they stopped responding and seemingly couldn’t locate my items. The only reason I was able to track down everything I own (after 3 weeks) was because I took down the contact info of the folks who picked up my items. I don’t know how Richard and his team sleep at night doing what they do to people. They also claim to be a veteran friendly company, I can’t imagine how much they would scam a poor military family. Avoid this company at all costs.

Worst company ever! Worst company ever! They show that they are really good until you pay the deposit and quality assurance. The movers (third party) come and try to upcharge like crazy (our initial estimate was $2,600 and they were asking for $9,000) and Landmark doesn't answer phone calls. When we try the next day, they put the blame on us saying we couldn't negotiate with the movers. DO NOT USE THEM.

Terrible Company Terrible company. They are not movers but moving brokers. They contract out to the lowest common denominator. We were contracted out to two different companies. When American Moving couldn't make it we got stuck with Brooklyn Moving and Storage. They are worse than Landmark. Landmark will gladly take a deposit by electronic check but Brooklyn will only take cash upon delivery which they tell you when they are about to deliver. At that point Landmark is no help whatsoever. We dealt with someone named Paula that was pretty much useless, never answered the phone and rarely called back.

Horrible customer service Horrible customer service. My experience was similar to all other poor reviews. I was given a completely ridiculous estimate to which I knew was not going to be anywhere near accurate. Turned out to be double the original estimate. They make you think this is some well run family company and they are the company in charge. Well they are just brokers. After showing up 4 hours late for pickup, I was asked when I would like my items delivered, I gave them a date and now that date has come and gone. After calling landmark as well as the actual company doing the move SNY relocation and getting the run around, they are refusing to let me speak to anyone with any authority. They have no clue when the items will be delivered. This is how you run your business? Wow. Do your self a favor use a different company.

Please beware!!! I did not use their service. My wife contacted them and the person who sent us our quote was quite pushy and called my wife all the times except the times she requested to be called. The customer service sounded very sales driven. I ended up having to call him and told him we are not interested in their service. Other reviews on here seem to say about the same thing. I am glad I was able to catch it before we used them.