Fraudulent Company This company stole the name of a reputable one in order to fraud movers. They were a nightmare with communication; they would not answer phone calls and instead used texts, normally taking hours to respond to the simplest requests. They underquoted the size needed to move (so much so that I'm positive it was intentional). I'm sure they would have overcharged us if we had ended up using them to move, but they eventually contacted us the day the movers were supposed to arrive to tell us that the wouldn't be there. THE DAY OF! We cancelled our contract within the 48 hours allotted in said contract, and that was the last we ever heard from the company. We have not, and I assume now will not, hear back about a refund that they legally owe us. THIS IS FRAUD. We tried calling to sort things out and the line is disconnected. They used checks instead of credit card so that your bank cannot dispute their fraud, forcing you to go to small claims court in Palm Beach county (where they are located supposedly). This company committed textbook fraud and I am astounded that they are even allowed to operate as a company.

Cancelled ON our move day! Cancelled ON our move day, first claiming the truck was in an accident and later claiming it was “mechanical issues”. We asked them to please make alternate arrangements. After several hours of no resolution, we had no choice but to rent a truck and complete the move ourselves. They promised me a refund yet I still don’t have it 6 weeks later. They ignore my requests.

This is not a moving company This is not a moving company, they are a Broker which means they will call/hire a moving company and you will pay for both. Spoke to Kenny grossly underestimated my house hold goods to the tune of several thousands of dollars. Very responsive they tell you what you, want to hear(low ball) price wise. Once they earn your business that professionalism is gone. Kenny said due to COVID movers dont come do visual inspections its all via estimates and telephone. I sold my house, packers came to do a one day move turned into two. More money. Unfortunately I had no time to cancel and rebook with another entity. A fact I am sure Pinnacle Moving Storage was counting on. July 14, 2021 house hold good was packed by American Home Movers(great personnel and good job). Here it is August 2, 2021 and I have tried to contact Pinnacle via email and telephone unsuccessfully. Kenny even provided a direct number. They also sent two different companies to pack me out. Horrible service and I have no idea where my belongings are. NEVER DO BUSINESS WITH PINNACLE MOVING AND STORAGE.

DO NOT TRUST stole $2,150 from us DO NOT TRUST stole $2,150 from us. When Kenny took our call he promised that as long as we cancelled within 2 weeks that we could trust him we could get our money back. We were in the midst of escrow and knew that if it didn’t go through, we would not relocate. HE LIED. They won’t return calls or have a discussion about it. Once you sign, you are screwed because everything he tells you is crap and the signature is the only thing that matters. RUN, RUN, RUN.

DO NOT USE THIS COMPANY....thee people… DO NOT USE THIS COMPANY....thee people quote low then when it's time to move claim they didnt sell you enough space on the truck and attempt to hold you hostage for more money - - worst experience ever!!!!!