BAIT AND SWITCH BAIT AND SWITCH! INCOMPLETE SERVICE! I had same experience with Kenny as the review posted three days ago. Kenny took an inventory of everything that was being moved and quoted a price. When the subcontractor came to pick the furniture up the price was DOUBLE what I had been quoted. Half of the furniture had to be left behind in order to meet the original price. Then, when the furniture arrived in Florida it was a "drop and run" job. The subcontractor insisted on collecting the remainder payment in cash before they unloaded the truck. When they were done unloading they jumped in the truck and drove away. They wouldn't stay while we inventoried the furniture and did not re-assemble the furniture as required in the contract.

Bewear of this company Bewear of this company. My initial quote was $4,000. My ending payment was $9,700. Pinnacle movers hired City movers from Los Angeles and their Forman ripped us off $1,200 dollars. Once the truck was packed, then City Movers Forman says that I went over the allotted space and must pay $1,200 dollars more. They actually followed me to Bank of America so I could withdraw $1,000 dollars, I had two hundred on me. I gave it to their Forman only to have him deny that this money was given. All this took place on September 16th, 2021 and here it is October 1st, 2021 and we still do not have our furniture.

Gave them "$899" deposit Gave them "$899" deposit. The man who took the deposit has a disconnected phone number. His email address does not work. No phone numbers on the wedsite work. "561 600 1439" unavailable. "888 315 3691" unavailable. "888 565 5734" not in service. Had no way to cancel their service. Lisa Romano "561 565 6301" called 1 week before scheduled pickup date. I tried to cancel then, but not possible. Was told the man who got my deposit no longer worked for the company. Basically stole my "$899", was given no way to contact them by phone or email.

Worst Service Ever I am pretty sure all the 5 star reviews here are Fake or paid Reviews. This company attracts the customers by giving an attractive quote and make you pay partial amount. Once they come for pick up they will more than double the quote citing various reasons even though the inventory is not changed. I was given a quote of 475 cf during booking and they increased it to 1000 cf while pick up. Reason - their computers doesn't give exact sizing. Why do they have a system which gives an estimate with more than 50% deviation. They promised delivery time frame of 4-7 days and its been 11 days still waiting for a delivery date. Never ever going with this Movers again. They are just Brokers who don't have their own trucks.

This is not a moving company This is not a moving company, they are a Broker which means they will call/hire a moving company and you will pay for both. Spoke to Kenny grossly underestimated my house hold goods to the tune of several thousands of dollars. Very responsive they tell you what you, want to hear(low ball) price wise. Once they earn your business that professionalism is gone. Kenny said due to COVID movers dont come do visual inspections its all via estimates and telephone. I sold my house, packers came to do a one day move turned into two. More money. Unfortunately I had no time to cancel and rebook with another entity. A fact I am sure Pinnacle Moving Storage was counting on. July 14, 2021 house hold good was packed by American Home Movers(great personnel and good job). Here it is August 2, 2021 and I have tried to contact Pinnacle via email and telephone unsuccessfully. Kenny even provided a direct number. They also sent two different companies to pack me out. Horrible service and I have no idea where my belongings are. NEVER DO BUSINESS WITH PINNACLE MOVING AND STORAGE.