Missing Items and Poor Customer Service I normally never leave bad reviews for businesses, but I had a very very poor experience with Rio Moving. My movers showed up 2 hours late and took over 5 hours to move a small studio apartment, which should not have taken as long. After moving to the new apartment, I realized that some valuables were missing, and the Rio Moving team has done nothing to cover the damages and losses that they are legally responsible for, per the contract that was signed prior to booking.

Rio Ran dry I purchased two movers for two hours to move my most valuable furniture- seven items in all. They sent one person who was doing is best to get it done in two hours appreciated but not fully completed. In the end he dragged and tossed items in the pod he left gaps and made spaces inaccessible. He took my moving pads off and said he had to take out the drawers to move the items. Not necessary with two people. He damaged the runners when taking the drawers out and eventually was tired and careless. I asked him to leave at time because it was clear to me he was not concerned with my items. Not trained movers but eager.

HORRIBLE !! HORRIBLE !!! DO IT YOURSELF!! Set up appointment the beginning of July for July 30th. 2 men, 3 hours 16 foot truck. Heard nothing again from them until July 28. Now mind you, I’m packing…trying to move. I get a call that the 16 foot boxed truck is not available and that they need me to send pictures of everything that I want them to move. I stop MY work for them. Took the pictures, sent them and he tells me that I’m getting a sprinter van and that everything will fit. I told them I didn’t think everything will fit. Yea, those items did fit but I had to take 9 trips from NJ to PA and back after the move to get the rest of my stuff (I had to use my small Toyota). I was told if I had any additional items I could not add them…..well, cause now I have a MUCH smaller truck. For most of the time, the one guy was putting things in the truck, rearranging things several times, while the 2d guy watched him. Also, I made a wrong turn. He was following me. I had to turn around so I made a u turn in the NJ State Troopers driveway. He called me and yelled at me ‘ why are you turning into the police lot. Are you playing a game with me?’ Their game is making things take longer so they receive more money. They couldn’t get my sofa in the living room. I told them just leave it in the hallway, you’re not playing with it for an hour. I put my table back together and the box spring up the stairs myself because I wasn’t paying them another hour. The worst move ever. They know how to rip you off and they do.

Horrible company!! Unprofessional!! The 2 movers we scheduled never showed up so Brent supposedly sent 2 new guys to move my daughter and only one showed up to load truck. Supposedly both movers were supposed to meet my daughter at her new apartment and they never showed up after he was paid in full!! Terrible customer service; no one answered the phone!! I would not recommend this company to my worst enemy!! 🤬🤬🤬 Now I will tell you that I spoke with Rio Movers this morning and they gave a full refund plus. I am happy by the way they handled my situation!! Thank you!!

Very Good Service!! -