Worst moving company ever Worst moving company ever. Movers canceled on me an hour before my move because I wouldn't pay him an extra $100 to him making his pregnant wife do his work. Will NEVER use them again.

Missing Items and Poor Customer Service I normally never leave bad reviews for businesses, but I had a very very poor experience with Rio Moving. My movers showed up 2 hours late and took over 5 hours to move a small studio apartment, which should not have taken as long. After moving to the new apartment, I realized that some valuables were missing, and the Rio Moving team has done nothing to cover the damages and losses that they are legally responsible for, per the contract that was signed prior to booking.

Missing items - won’t get refunded I moved with Rio Moving in July 1st. Everything seemed to be going well, even with delays since the movers notified me, until we were headed to the 2nd place. I specifically asked the movers if they would like confirmation of the drop off location and they said no. Half an hour later (new place was 15 minutes away) I had to ask where they were and they said they would be another 10 minutes since GPS sent them the wrong way. They unloaded and said the move was longer than it actually was, but I felt bad as they moved me in the rain and down a terrible flight of stairs from my pick up location. So I paid them more knowingly, and did not report this or the extra time it took them to get to my drop off location since I thought it was just an irritating mistake. However, later I realized the movers had taken my landlords moving mat, and also 4 shelves that go inside of one of my bookcases. I contacted the moving persons and was told they would bring the mat the next day. I still haven’t gotten my landlords mat back. I ended up emailing rio moving’s email and they refused to believe me about the bookcase shelves being missing. They confirmed with the movers that their truck was empty at the end of the move, but my shelves are no where to be found. My old landlord even did two walk throughs through my old place to confirm!! I even had to send pictures of my things packed up (lucky I did this) and sent them a video of my empty old apartment showing the movers had them in their truck for the move at some point. I have still been trying to contact the movers themselves and rio moving about these for a refund, with no responses. Please do not use them at all.

False advertisement False advertisement, horrible, terrible company, there are somany things that went wrong. I WOULD NEVER USE THIS COMPANY AGAIN. After payingthe driver $750.00 to RIO Movers, I noticed that all my moving 15 blankets thatthe Crew Manager nicely packed up and put back into his truck was stolen. RIOMOVER refused to accept any responsibility, Mike tries to threaten me andclaims that it was a mistake, how is taking 15 blankets a mistake? I was notgiven any receipt at the end of the move. I'm not even going to write my entireexperience because it was a nightmare. PLEASE STAY AWAY FROM THIS COMPANY!! I DONOT RECOMMEND THIS COMPANY AT ALL MAY 2023 you will be sorry, and it will costyou a lot of money TRUST ME DO YOUR HOMEWORK RESEARCH OTHER MOVING COMPANIES.

DO NOT USE THEM This was the WORST moving experience I have ever had. If you’re looking for quick and efficient movers look elsewhere. If you’re wanting your move to take 12 hours then this is the place for you. I was originally scheduled (scheduled weeks in advance) for a 9-10am time slot. I called the movers 10 mins before 9 to ask them to give me a call when they’re 10-15 mins away. I was told during this call that they wouldn’t be arriving until 10:15-10:30 due to “traffic”. I said okay and waited for that time. Then that time came and passed and they were nowhere to be found. I called the movers again directly (his name is Robert) and he didn’t answer. I called again at 10:45 and they were nowhere to be found and didn’t pick up the phone so I called Rio moving who reached out to Robert who told them he was about 5 minutes away. I rushed to put my cats away and he still didn’t show up after that for about 15 more minutes. When he gets there he moves so slowly. I understand that they do wrap up the furniture to make sure it’s safe and it does take awhile but as someone who hired movers, I shouldn’t have to help them. I brought things out to them to pack in the truck, wrapped my own TVs and monitors, and even had to pack stuff in my own vehicle. At that point I might as well just moved myself. It took about 4 hours to pack up a 2 bedroom apartment that’s 1,500 sq ft with primarily just furniture. They made comments every time they had to pack stuff like “oh we need to take this too”. They took phone calls (not work related) and would just stop to chat. When we finally packed up and left, my new place was only 41 minutes away with traffic. Now since it was a 26 fr box truck, it would take them longer than it took me by about 20 minutes or so. It took them 2.5 hours to arrive at my new place because they had to take a “bathroom break and fill up the truck” that they claimed only took 30 minutes. I called Rio several times saying that they hadn’t arrived and they’d call Robert in which he’d reply he was only 20 minutes away. Those 20 minutes passed and he didn’t show up. I’d call again and be told it would be 5 more minutes. 5 minutes passed and he still didn’t show up. I called Rio about 5-6 times and spoke with Walter primarily the “manager” and he even noticed that when Robert told him 5 minutes while I was on the phone with him that a whole 11 minutes had passed since that discussion and still no Robert. When they finally arrived, he unpacked just as slowly as he packed. If it wasn’t for the other mover Ronnie, who knows how long it would have taken. Again I had to help them because if I didn’t I wouldn’t have been unpacked in my home until about 10pm when they started at 11am. This whole move that was originally estimated for about 3 hours and only $485 turned into an 8 hour move and I owed them $900. Not sure how these other reviews have great stars because this was a horrible experience. And every time I told them what was happening, they only cared about how it never happened before and how they have 5 stars. Well guess what now you have one.