Big scam they were supposed to move our… Big scam they were supposed to move our item from Maryland to Utah we paid they took our money and items and they went silent

No communication. Currently scared. I’m in the process of using these folks, and so far there has been no communication with me about my things. I scheduled the move for yesterday, with a backup day of today. I called yesterday to ask about when I could expect to see movers, and they told me they had to use the backup date, and someone from dispatch would call me in the evening to tell me when to expect the movers. Never got that call, so I called in the morning today and was told someone would be by between 5-7pm tonight, and the driver would call me an hour before they showed. By 730pm, after hearing nothing from anyone, I started to get the feeling things might not be quite right. I tried to call, but their offices were closed for the night, so I left a message. I’m currently in the dark about if/when I can expect to see anyone to move my stuff, and I need to hit the road to attend a wedding. Reading some of the reviews on here makes me nervous... The sales dude was funny though. That’s why 2 stars. And because this can still be saved if I can get it worked out in the morning. But I’m not hopeful and kinda wigging out due to lack of communication on their end. I hope I can come edit this review after it’s all said and done, but so far my experience has not been one I’d recommend to others.

I appreciated that At first, I was really nervous about who to get. I went online and I checked the reviews quite a bit. I talked to and almost decided on another company, but then, I talked to the manager who makes all the reservations at Global Home Logistics and he made me feel really comfortable.

Stay VERY FAR Away from these guys I contacted GHL to move my deceased mother's property from California to Maryland. In the beginning they were very attentive. They presented a very attentive and pleasant scenario, told me that they only used a select few licensed and bonded carriers, and would be with me every step of the way. I agreed to pay more for their services because of all the brokers I contacted they had the best rating on the US DOT FMCSA website with no complaints. That was where the good service ended. After I paid the deposit, I got very little service. I had to constantly call them to determine if my scheduled pick up date was still happening and as it was, the pick up was a day late. I expected a regular moving company to show up with a truck. What showed up was a beat up used U-Haul box van. There were 2 guys, one of which spoke only Russian, and the other a little English. Right off the bat, they told me that the volume I was quoted, 300 cubic feet was not enough despite having very meticulously listed all the items we were shipping to GHL. He want me to pay, UP FRONT, for an additional 500 CuFt at $4.70 / CuFT, an additional $1175 in cash for the up front half of the cost, (the remaining 50% upon delivery). I jumped on the phone to GHL and they rudely told me that the volume quotation was based on a very inaccurate DOT website, and that it had only been an estimate and that I should have expected to incur 262% increase in cost. While on the phone, that guy left. About 2 hours later, another beat up truck shows up, with 2 more guys who managed to cram my mothers possessions into 450 CuFt, so it only cost me an additional $352, but then they tried to shake me down for the $350 transfer cost because they didn't bring the 18-wheeler. I refuse to pay that. By that time, GHL was not taking my calls on any phone number. That was May 21, 2021. Then my real problems began. I had to wait until the end of July before I got my shipment. I called every few days, and most of the time GHL didn't answer, and when they did they either lied to me, saying the shipment was on the way, or that it would be delivered this week. I spent over $400 on a storage unit a month earlier than I needed to because they lied. Finally, sick of their lies, I contacted the FCMSA and filed a complaint only to find out that the FCMSA isn't about consumer protection, but only motor carrier safety, so NO HELP AT ALL. I tracked down the actual company that picked up my goods and started calling them every other day and was also lied to. They would say my shipment was being loaded today, or on the road but the truck broke down, or would be there on Saturday. They stories was always different, always conflicted with the previous one, and was always a lie. I contacted the California Bureau of Household Goods and Services about the carrier only to find out that they had only applied for their license the day before they picked up my shipment and was neither licensed or bonded despite the assurances from GHL. I contacted the Florida Dept of Consumer affairs for help only to find out that they couldn't help and that even IF I got a judgement in a FL small claims court, I'd never collect for the same reason OJ Simpson never had to pay. It wasn't until I called the FBI and filed a complaint about stolen property and then told the carrier, that I was suing them for Interstate Piracy that they finally got my shipment on a truck. But not a moving truck, just a common carrier whose guy was not at all careful. My goods were packed haphazardly and many items were damaged, but because of the length of time had passed since my original contract with GHL, I was unable to file a claim so I cannot get any help. Bottom line is Global Home Logistics is NOT AT ALL set up to provide any services across the country. They took my money up front and then washed their hands of my shipment. They did ABSOLUTELY NOTHING to assist me in getting my shipment delivered and often lied to me about the status. I spent thousands of dollars and hundreds of hours of my own time. I would have been far better off renting a 1-way U-Haul and driving my inheritance across the country myself. DO NOT USE this company unless you truly enjoy strife, anxiety, pain and heartbreak. Late breaking news: The company in Los Angeles CA that GHL hired and who had only applied for a license to be a Household Goods mover in CA, was denied a license in October 2021, less than 5 months after they applied, thus proving that GHL lied to me when they said they only hired Licensed and Bonded carriers. This company was NEVER licensed, ever!

Zero Stars Zero Stars. DO NOT USE THIS COMPANY!!! They will take your money and your things and give a lot of empty promises. I promise all five star reviews are paid for by the company. Check the BBB, especially on the company they will hire to actually move your things (into storage for an indeterminate amount of time)...S&M RELO, LLC. Over 80 complaints about them. Do your research, don't read these purchased five star reviews. This company is THE WORST!!!