People are friendly, the tech sucks. Not a big fan of their service. I signed a 2 year contract with the expectation of package with cameras around the property. Upon install, zero cameras we’re able to be installed, the doorbell camera is worthless despite no less than 6 service calls, the garage door has gone haywire and needed 4 different service calls. The indoor motion detection said it won’t see small dogs. Lie. My Boston terrier set it off in the first hour. Now I have glass break. I pay $50 a month so I can occasionally open/close the garage door with my phone. That’s it.

Kinda unsure...... I activated my alarm by mistake and the person on the other stated cops would be called, thankfully I had not registered my system with FWPD so they didn’t send them out. Come to find out, programmer had put in WRONG password!!! Had police been dispatched, I would have been fined!

Great customer service! Our customer rep Casey Klick is a treasure! She couldn’t have been nicer, more knowledgeable or more professional. We plan to upgrade our service soon with Casey’s help

#SatisfiedCustomer UPDATE: Yes, I intended to mark this as 5 stars, not 1! My bad. I am completely satisfied with the equipment and service that DFW Security has provided my family this year! I know the system works, because we accidently hit the silent alarm once, and the Johnson county fire trucks showed up at our house very quickly. We live in Godley TX, and DFW Security is one of the few metroplex security companies that services homes this remote. We are happy with the choice we made to use DFW Security for our alarm needs!

Be sure to document services you agree too. Great technician came out (Corey), great service ( have been with them for 3-5 years now) but when it came to moving house and transferring service the sales person I spoke with gave misleading information. Not impressed with how they tried to rectify my situation. Be sure you document what they say so you don’t end up with cost surprises.