Larry did a fantastic job explaining… Larry did a fantastic job explaining how everything works and making sure we had the best system for our house. He is super friendly, professional, and very knowledgeable. Thank you for making our home extra safe for our family.

Very Professional & Courteous Juan was the installer that came to my home. He was fantastic. There were a few issues beyond his control that he was patient and understanding about. Very professional. Very courteous. I wish every installer and worker that came to my home were as awesome as Juan. DFW Security gets great reviews, hopefully they stand up. So far so good though.

People are friendly, the tech sucks. Not a big fan of their service. I signed a 2 year contract with the expectation of package with cameras around the property. Upon install, zero cameras we’re able to be installed, the doorbell camera is worthless despite no less than 6 service calls, the garage door has gone haywire and needed 4 different service calls. The indoor motion detection said it won’t see small dogs. Lie. My Boston terrier set it off in the first hour. Now I have glass break. I pay $50 a month so I can occasionally open/close the garage door with my phone. That’s it.

Be sure to document services you agree too. Great technician came out (Corey), great service ( have been with them for 3-5 years now) but when it came to moving house and transferring service the sales person I spoke with gave misleading information. Not impressed with how they tried to rectify my situation. Be sure you document what they say so you don’t end up with cost surprises.

Great customer service! Our customer rep Casey Klick is a treasure! She couldn’t have been nicer, more knowledgeable or more professional. We plan to upgrade our service soon with Casey’s help