doea not honor their warranties 2 years i have been trying to get carpet one to come back some improperly layed laminate for the third trip. they make promises then opped up out of know where nd said i owed them $100 from 2 years ago (first i heard of it) guess its time for an attorney

Never again! We used them because they promised delivery by a certain date since we were having company for the summer.we selected a sale carpet because it would be available. We called prior to delivery date to confirm.everything ok. AT Last Minute......carpet not available!!!!!! They substituted cheaper quality!! We had no choice!!!! Never again!!!!!

New flooring yesterday! Thank you Carpet One! I have never done a google review before. I am motivated to do so today! We had new flooring installed yesterday and are just so completely satisfied. It was really refreshing to work with this group of people! Janelle patiently kept following up with us on different things and made many timely phone calls to us and on our behalf. The installers yesterday were terrific! They very kindly answered last minute questions, stopping what they were doing to really listen and respond. They were wonderfully knowledgeable and professional. Everything looks great!! I would definitely recommend Carpet One of Rochester!

We went to Carpet One in Kingston NY … We went to Carpet One in Kingston NY. Sales representatives were helpful. We took a picture of floor sample. The delivery of laminate flooring took about 10 business days. When we got it, laminate floor looked darker than picture, so we’re placing in basement office instead. I would suggest to take sample home. The sales representatives did offer some sort of exchange deal but we couldn’t find anything in same color shading match. I would recommend them.

Did not Choose Carpet One, but still impressed Top notch company. Although we did not do business with Carpet One, they provided us an estimate and would have been very pleased to have used them for our hard wood flooring needs. Everything was very professional and from the initial contact all the way to the point we informed them we were going with someone else. Will definitely give them future opportunities to earn our business.