Good Flooring company We have used Mercer/Carpet One for two flooring jobs in our home. Budget-wise, I believe they are slightly above average. Once the job is scheduled, their installers do a very good job. I am still not enamored with the transition areas from the Hardwoods job we had done, into the carpeted areas. Also, if you have a repair request, they can be a little slow in response.

My only place for flooring Over the last few years I have had the folks at Mercer do all the flooring in my townhouse--wood, carpet, vinyl. The whole process was painless and the installers were very knowledgeable and professional. When I needed re-stretching on one of the carpet installs, they came back out no questions asked. I learned of Mercer from a friend, and now there is a whole group of us who recommend Mercer when anyone is looking for flooring.

very satisfied We were given expert advice by Katlin on our selection of hardwood and carpet. The installation was completed on time with the dates we agreed upon. Katlin updated us regularly on the progress of the installation. The installer of the hardwood (Chris) did an excellent job, as well as Dave who installed the carpet. Katlin, Chris and Dave were easy to deal with. They guided us and advised us on the work that was done. also educated us on proper maintenance. Our hardwood floor and carpet look beautiful!!!

Installation A; Customer Service C I was happy with the installation. The customer service was problematic. The sales person emailed me after hours instead of calling me to explain why my order was delayed. When I expressed dismay at being emailed instead of called, he emailed me again instead of calling. This seemed like a strange approach for sales. The carpet looks different than the sample I borrowed before ordering, but it's not a big deal. The important thing is that it was installed correctly and seems like a quality product.

Mercer does not stand by its warranties. The carpet we had installed in our great room immediately started to unravel and the ends and at the seam. After several visits, we were told that it was not their fault and would do nothing. We would never shop with them again and would not recommend.