Very Helpful and Knowledgeable My wife and I shopped around multiple stores looking at different carpets. When we walked into Mercer, Matt immediately helped us. He knows what he is talking about and walked us through the different options, and what the actual differences in the carpets are. They were very responsiveness throughout the whole process and had reasonable prices.

Our experience at Mercer was wonderful Our experience at Mercer was wonderful. Caitlyn took all our requirements into account, and steered us toward rugs that were perfect for us -- just the right sizes, colors, and fibers. She explained everything thoroughly and made the experience pleasant. Our rugs were delivered on time and were set up expertly. We are totally satisfied customers. We highly recommend Mercer.

Sales and service was excellent but floor installer was somewhat difficult to work with. Floor installer was somewhat difficult to work with. Always seemed in a rush and spent a lot of time running in and out of the house on the phone. He used the wrong color grout after being question about it and showing the order. Mercer was great about scheduling re-grout with correct color. I'm not thrilled with the floor tile. It looks wonderful, but seems delicate. Pattern is on surface (doesn't go all the way through tile). Sliding chairs around kitchen table has scraped surface of tile and white under-layer showed through. Mercer was very good about replacing tiles and supplying chair slides. Problem was the chair slides provided were just like the ones I already had on the chair legs. The vinyl/plastic slides seem to get rough/scared by grit/dirt that accumulates on floor and then scratch the tile when chairs are pulled out or pushed under the table. Floor is frequently vacuumed and damp-mopped making it not very easy to maintain. I have since gone to felt pads on chair legs but have to keep replacing them since they don't stay attached very long. I am completely satisfied with the ceramic tile that was installed on wall above counter top.

Carpet The carpet in our family room did not hold up at all! We did have Laminate in the large kitchen area that was done perfect. And is wearing perfect ! But the carpet is very crushed

Great service! We selected Mercer because of the positive online reviews, and we were not disappointed. We told Sheri what we wanted, and she suggested several carpets from which to select. She was very helpful and has a friendly personality. The installers arrived on time and did a wonderful job. We are very pleased with the carpet, and it looks great. You will not regret using Mercer Carpet One Floor & Home.