Rental machine system doesn't seem very… Rental machine system doesn't seem very well controlled. Hired online, went to pick the machine up and there was no machine to take from locker. The 24h hire went out of the window. No customer service available at the time.

Walmart rental wasn't worth the price. The machine I rented was very dirty when I brought it home. I had to clean and untangle the previous users crud and tangled strings prior to use. This cost me valuable rental time. Also Walmart closes at 10:00PM on Sunday's, this also shortened my cleaning opportunity. When cleaned the machine worked as advertised, I was able to complete most of my job. Any future rental would be from a 24Hour store such as Jewel because I can return the item closer to my time allowance. Thank you.

How do they stay in business? I rent Rug Doctor machines about twice a year. Of the last 6 rentals, 4 have had some sort of issue. The most recent, after one clean solution tank being run, the suction stopped working (so now one room has soaking wet carpet). After getting that sort-of corrected, the third clean solution tank never emptied. It turns out the water pump is likely broken. The process to go get this thing, load it into the car, unload it, the carry it up two flights of stairs etc. is time-consuming. So, while they are willing to refund my rental cost, what about the four hours wasted trying to get this thing straight? There needs to be regular service every “X” number of hours to verify the components work. This will be about a six hour process that should have been done in two. There is a value to my time that this is supposed to help.

Very helpful The machine I rented did not work properly. I didn’t have time to go back and exchange it that day. The next day I took machine back called them on phone they exchanged the machine and gave it to me for another day. Although it was a pain and disappointment I didn’t get my carpets cleaned in time for the baby shower I did get to clean it afterwards and now have clean carpets just in time for Christmas.

Dilapidated machines, ghastly customer service This company rents out dilapidated pieces of trash. Their customer service is just as poor. The first machine had very poor suction and left the carpet very wet, even though the instructions were followed. Dampness should be expected but the carpet was wet and took days to dry with fans running. The carpet did not seem clean either. I decided to try vacuuming the carpet throughly again and then I rented another machine thinking it was due to malfunction. I got the second machine home and the brush would not turn on, and the light illuminated saying it was jammed. There was nothing stuck and it was easy to turn by hand. I contacted customer service and they stated based on the information the machine was broken and I would have to return to the store to exchange it. When I got to the store I called the kiosk number as instructed. They said I could return the machine for a full refund or exchange it for a new machine. Because this had taken over two hours of my time and an extra trip across town, I asked for a partial refund and to exchange the machine. Rug Doctor declined and refused to give back any money if I exchanged the machine. I simply returned the machine and they refunded me the rental cost, but not my wasted evening. It is understandable that machines malfunction, but I cannot do business with a company that is not interested in making it right. I will rent a Bissell instead. Rug Doctor uses contactless kiosks and their dilapidated machines are not checked or maintained between uses. This is in contrast with Bissell, where you talk to an actual person when renting the cleaner.