Rug Doctor

2201 West Plano Parkway, 75075, Plano, Texas, United States
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3.10
Based on 20 Reviews

5

25.00%

4

25.00%

3

10.00%

2

15.00%

1

25.00%
About Rug Doctor

At Rug Doctor, we dedicate our lives to getting dirty, so you can get your home cleaner. We develop carpet cleaning machines and solutions that are easy to use and have power comparable to the pros — at a fraction of the cost. Created by a professional carpet cleaner in his garage in Fresno, California, over 43 years ago, Rug Doctor continues to empower people to achieve professional quality results themselves. Our iconic machines are available for rent in over 40,000 retail locations. Now you can own the deep cleaning power you love from America's favorite rental brand, too. Look for our powerful retail machines and cleaning formulas at your favorite retailer today.

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Ryan Phillips
GB

Yeah, but meh! The Rug Doctor gets out surface dirt and stains in the short term, but it's bulky and cumbersome to use with mediocre lasting results. Cleaning my wall-to-wall carpets took serious muscle to maneuver the machine everywhere, even after reading the instructions. And while the rug looked cleaner at first, the musty smell returned within days. Renting and hauling from the store was also a hassle. So for a quick fix in between professional deep cleanings, I’d maybe use Rug Doctor again. But for a truly clean and lasting result, I still prefer to call the experts.

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m.beilstein
GB

Walmart rental wasn't worth the price. The machine I rented was very dirty when I brought it home. I had to clean and untangle the previous users crud and tangled strings prior to use. This cost me valuable rental time. Also Walmart closes at 10:00PM on Sunday's, this also shortened my cleaning opportunity. When cleaned the machine worked as advertised, I was able to complete most of my job. Any future rental would be from a 24Hour store such as Jewel because I can return the item closer to my time allowance. Thank you.

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Jessica Good
GB

Amazing cleaning but leaves soap residue behind, so beware! I rented one to clean some extremely filthy carpets in the flat that I’m selling. I also did the chairs and sofa. The machine did an incredible job of getting the dirt out, was absolutely amazed, but it doesn’t rinse the soap out as it cleans. I’d recommend booking an extra day so you can run it with just hot water in, I didn’t have time. As a result my carpets and the sofa are clean, but a bit patchy looking and when I went into the flat next day (I’d been running 2 dehumidifiers all night) the carpets were dry, but there was a lingering dirty soapy water smell. My machine also leaked and this got worse through the day, until it was pooling water. Because so many of these units leak, don’t put it on your car seat, sit it on plastic, in the boot, if you can. It’s also up to the customer to clean it before handing it back, so check underneath before you start, incase the previous rentee hasn’t bothered. I would rent one again, because it did a great job of getting the dirt out, but I’d run it twice, second time with water to rinse the soap out.

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Ch
GB

DO NOT RENT!!! When I rented the first machine. The hose was ducted taped. The cable was frayed. When I went to unplug the cord the ground was stuck in the extension cord. It seemed like whoever used it prior just stuck the ground back into the plug and returned it. I took it back to the store and they gave me another one. That one didn't seem as damaged as the first. Well I was wrong. There was a missing part off the dirty water container. The cord was also frayed. I ended up getting shocked. Needless to say I will never rent from them again. They need to send out someone to check the equipment so this doesn't happen.The stores also need to take responsibility as well. This could kill someone!

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Fab
GB

Rental machine system doesn't seem very… Rental machine system doesn't seem very well controlled. Hired online, went to pick the machine up and there was no machine to take from locker. The 24h hire went out of the window. No customer service available at the time.

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