Walmart rental wasn't worth the price. The machine I rented was very dirty when I brought it home. I had to clean and untangle the previous users crud and tangled strings prior to use. This cost me valuable rental time. Also Walmart closes at 10:00PM on Sunday's, this also shortened my cleaning opportunity. When cleaned the machine worked as advertised, I was able to complete most of my job. Any future rental would be from a 24Hour store such as Jewel because I can return the item closer to my time allowance. Thank you.

DO NOT RENT!!! When I rented the first machine. The hose was ducted taped. The cable was frayed. When I went to unplug the cord the ground was stuck in the extension cord. It seemed like whoever used it prior just stuck the ground back into the plug and returned it. I took it back to the store and they gave me another one. That one didn't seem as damaged as the first. Well I was wrong. There was a missing part off the dirty water container. The cord was also frayed. I ended up getting shocked. Needless to say I will never rent from them again. They need to send out someone to check the equipment so this doesn't happen.The stores also need to take responsibility as well. This could kill someone!

How do they stay in business? I rent Rug Doctor machines about twice a year. Of the last 6 rentals, 4 have had some sort of issue. The most recent, after one clean solution tank being run, the suction stopped working (so now one room has soaking wet carpet). After getting that sort-of corrected, the third clean solution tank never emptied. It turns out the water pump is likely broken. The process to go get this thing, load it into the car, unload it, the carry it up two flights of stairs etc. is time-consuming. So, while they are willing to refund my rental cost, what about the four hours wasted trying to get this thing straight? There needs to be regular service every “X” number of hours to verify the components work. This will be about a six hour process that should have been done in two. There is a value to my time that this is supposed to help.

Expected better Not impressed with the machine’s performance. Wasn’t expecting perfect results but the rug doctor has left the carpet streaky and patchy, not a good cleaning tool at all. Followed all the guidance given, including moving slowly and lining up with previous cleans but overall a big disappointment and leaves my carpets looking worse than before. Wouldn’t use again.

Rental machine system doesn't seem very… Rental machine system doesn't seem very well controlled. Hired online, went to pick the machine up and there was no machine to take from locker. The 24h hire went out of the window. No customer service available at the time.