HORRIBLE COMPANY HORRIBLE COMPANY. BAD CUSTOMER SERVICE. THEY ARE ALL A BUNCH OF LIARS SO BEWARE. DEBBIE ELLIOT processed A payment using my debit card on April 6th 2018 (which I authorized that one time payment in the amount of $69.98 in order to bring the account current OVER THE PHONE IN AGREEMENT ON A RECORDED LINK INTERACTIVE LINE that I would only process a payment if a proper document was emailed to me stating that I did not put my account on autodraft when I made my February 2018 payment using bank account ending in **** in order for me to get the overdraft fees my bank charged for the account ending in **** being auto drafted without my consent in April 2018. ON THAT RECORDED PHONE CALL IT WAS STATED AND AGREED TO THAT THE PAYMENT WOULD NOT BE PROCESSED UNTIL THE BANK ACCOUNT ENDING IN **** WAS DELETED OFF FILE (WHICH DEBBIE REASSURED ME THAT THE ACCOUNT WAS DELETED WHILE I WAS ON THE PHONE) AND AFTER THE LETTER WAS EMAILED OUT TO ME LATER THAT EVENING BEFORE 2PM BECAUSE I REFUSED TO PAY MY BANK OVER $100 IN NSF FEES AND PAY LINK INTERACTIVE $70 ALSO WHEN THEY WERE THE CAUSE OF THOSE NSF FEES. INSTEAD OF EMAILING ME THE LETTER FIRST, "THIS EMAIL DATED APRIL 6TH 2018 CLEARLY STATES THAT THE PAYMENT WAS ALREADY PROCESSED AND THE LETTER IS ATTACHED". I DID NOT HAVE THE OPPORTUNITY TO REVIEW THE LETTER BEFORE THE PAYMENT WAS PROCESSED AS AGREED. THE EMAILED LETTER WAS NOT SUFFICIENT BECAUSE IT STATED THAT I WAS UNAWARE THAT I PUT MY ACCOUNT ON AUTODRAFT. I STATED MULTIPLE TIMES IN THAT PHONE CALL THAT I DID NOT PUT THAT ACCOUNT ON AUTODRAFT I JUST MADE A ONE TIME PAYMENT. AFTER READING THE LETTER I CONTACTED LINK INTERACTIVE THAT SAME EVENING AND SPOKE WITH SHAI AND TOLD HER TO CANCEL THE PENDING APRIL PAYMENT OF $69.98 AND DELETE MY CARD INFORMATION BECAUSE THAT LETTER MADE IT SEEM AS THOUGH I PUT THE ACCOUNT ON AUTODRAFT WHEN I DID NOT. I ALSO ADVISED THAT THE CONTRACT BE CANCELED AND THEY SEND IT TO COLLECTIONS BECAUSE I REFUSED TO KEEP DOING BUSINESS WITH SUCH A COMPANY. SHAI ADVISED ME THAT I WOULD OWE A FEE FOR THE REMAINING MONTHS AND I TOLD HER I WOULD LIKE TO SEVER TIES BETWEEN MYSELF AND LINK INTERACTIVE EFFECTIVE IMMEDIATELY. INSTEAD OF ALLOWING THE CONTRACT TO BE CANCELED UPON REQUEST LINK INTERACTIVE VIOLATED MY RIGHTS AND ATTEMPTED TO CHARGE DEBIT CARD **** AND BANK ACCOUNT **** FOR A MAY 2018 PAYMENT caused me more fees from both Credit Unions and other companies that I had pending payments being ACH for that have declined due to link interactive's actions. I called numerous times on May 2nd to get the payment from card **** refunded back to me but I was met with excuses of how I set the card as auto pay (WHEN IN REALITY DEBBIES EMAIL PROVES THAT I DID NOT EVEN PUT THE CARD ON FILE MYSELF IN APRIL SO SHE PUT THE CARD ON AUTOPAY WITHOUT MY KNOWLEDGE WHEN SUBMITTING THE APRIL PAYMENT). I SPOKE VALERIE AND WAS MET WITH EXCUSES. I ALSO SPOKE WITH A SUPERVISOR CHRIS ON MAY 2ND 2018 AND HE ADVISED ME (ON A RECORDED LINE) THAT ALTHOUGH I REQUESTED THE CONTRACT BE CANCELED IT COULD NOT BE CANCELED BECAUSE IT WASN'T SIGNED BY JUST MYSELF. I ASKED WHO ELSE SIGNED THE AGREEMENT THEN. HE STATE THAT BY BOTH MYSELF AND LINK INTERACTIVE SIGNING THE AGREEMENT I AM NOT ALLOWED TO JUST CANCEL. THIS IS FORCED BEHAVIOR ON BEHALF OF THE COMPANY. LINK INTERACTIVE IS CAUSING ME EXCESSIVE FEES FROM NUMEROUS OTHER MERCHANTS AND THIS BEHAVIOR IS RIDICILOUS AND ILLEGAL. I HAVE SPOKEN WITH A LAWYER AND THE COMPANY IS INDEED VIOLATING MY RIGHTS TO SEVER TIES AS PREVIOUSLY REQUESTED ON APRIL 6TH. I WANT THE UNAUTHORIZED PAYMENT DEBITED FROM MY DEBIT CARD RETURNED IMMEDIATELY AND AN EMAILED LETTER STATING WHO PUT THAT CARD ON AUTOPAY & THAT THE BANK ACCOUNT ENDING IN **** WAS ALSO ACH WITHOUT MY AUTHORIZATION ON APRIL 6TH 2018 AFTER I WAS TOLD THE ACCOUNT WAS DELETED FROM LINK INTERACTIVES RECORDS. I requested that all forms of communication come ONLY in the form of email so everything said can be documented and no more lies can be told on link's behalf. I also requested that I be mailed a copy of the recordings of each phone call I placed on April 6th 2018 and May 2nd 2018.

Do your research! In advance of spending $$$, I worked with their teams to make sure what of the current security hardware I had would work with the new system. That would also let me know what I needed to purchase. Once I received the system parts, I found that what they said would work, did not. The system was supposed to be easy to install and was not. It has been two years and it still does not work correctly and not only did I have to purchase the equipment, I have had to pay monthly fees. I am very unhappy and will cancel as soon as possible. There are parts that are not installed yet, I even asked if there was a local person we could pay to install the equipment and they could not help at all. A total waste of momey. Do your research, make sure before you spend. I spent over $1K, NOT HAPPY AT ALL

Scammers trying to manipulate you into useless equipment and a three year contract Hi I worked with somebody over the phone and they didn’t tell me that the alarm system was depending on my Internet they didn’t tell me that they sign three-year contracts and they pressured me into signing what I thought was a month-to-month agreement not only that but I never installed my equipment and the activated billing for me and I never use the equipment equipment been returned to the company and they’ve tried to collect money for service that they never provided if you were considering using this company I would suggest you look elsewhere because it’s a scam and they high-pressure you in to getting their equipment to try to get payment out of you for three years and then I’ll say that you got a contract

Frustrated with Product We have had issues from day one. The first door lock was defective and had to be replaced. Just recently we had an issue where we bought a new router for our internet and our camera couldn't recognize it. After multiple phone calls, it was determined we would have to use an Ethernet cord to connect. We did not have this cord. It was like jumping thru hoops to have someone find a cord for us (seriously, I'm sure we aren't the only people to need this special Ethernet cord at a $20 price) They want you to buy their service but then don't want to service you when you need assistance. As an edit. I have checked the box the camera came in and all the other boxes with he additional equipment. The cord adapter was not there. Regardless of whether it was left out or I misplaced it, I simply wanted a replacement which took an act of congress and almost a week to get a response.

Unable to follow thru on execution Unable to follow thru on execution. Ordered over the weekend now almost Thursday unable to get an account set up and equipment mailed. Sure hope they are better at monitoring and dispatching help.