David Wong
GBCan't cancel monitoring service I am living a nightmare trying to cancel. Called customer service multiple times to cancel. They told me a ticket has been submitted to cancellation department and they will call. All I got so far is crickets. I asked for their direct number and they said they don't have one. All they have available is an email address. What good is an email address if they don't respond. No cancellation direct phone number is fishy to me. I have filed complaints to Bureau of investigative services, BBB and Alarm.com.
Patricia
GBDO NOT GET TITANIUM! DO NOT GET TITANIUM!! ITS BEEN A NIGHT MARE EVER SENCE WE EVEN ACCEPTED THEM AS OUR SECURITY COMPANY,, AND AFTER WE CANCELED!! THEY ARE TAKEING MONEY OUT OF OUR ACCOUNT WITH OUT AUTHORIZATION!! STELLING FROM US.. ITS TIME TO GET A LAWYER NOW. AND THEY STATE TITANIUM WILL GET THERE MONEY AS IF THEY HAVE SOME KIND OF LUPE HOLE THEY CAN ACCESS PEOPLE'S ACCOUNTS WITH OUT PERMISSION...
Mary Jewell
GBDON'T DO IT DON'T DO IT! The system doesn't work, it takes them a month to send a service technician and even they can't get the system to work. They have you sign a docu sign document and in very small lettering it says you have three days to cancel. I called on day 15 because it wasn't working and wanting to get out of my contract and I'm stuck with them! They had me sign a document to cancel my previous alarm system and they never sent it! It's now February and I still don't have an alarm system that I'm paying for.
Bruce Smith
GBTitanium It was an adventure trying to get everything set up with payments and security cameras but now that I have all my equipment I’m fine. Most of my problems came with the representative. The people that installed my equipment were great. If could have made the process of getting scheduled and getting the cameras before a couple months they would deserve 5 stars
Onshuntay Jackson
GBNo Problems Over Here If you guys need a great security system.... Titanium is the way to go. Brad was awesome during the sign up process and Roger my technician was excellent getting everything installed. The customer service team is always willing and ready to assist. Go ahead and give Titanium a call.