jeff moody
GBI had this company for 3 years it… I had this company for 3 years it seemed ok. But jus recently ive sent several request for a tech. I have a bad guest window sensor and now a panel that do not respond. If my panel is not communicating with there server my system is use list. Also my bill went up with out my consent are any contact. So its obvious to say i will b canceling my service and seeking another company Goodbye 👋🏾
Shakeitha Williams
GBI was told that we had a 30 day trial… I was told that we had a 30 day trial period, and we wouldn't be charged until all equipment was installed(cameras, and panels) . I was charged within 3 days when I called and canceled within 3 days with my representative Fernando. Now he's avoiding my phone calls.
John
GBTitanium is where it’s at Irvin Montano was extremely professional and timely with his call. Checking on the equipment that was recently installed. Titanium shows how much it cares about its clients.
Bruce Smith
GBTitanium It was an adventure trying to get everything set up with payments and security cameras but now that I have all my equipment I’m fine. Most of my problems came with the representative. The people that installed my equipment were great. If could have made the process of getting scheduled and getting the cameras before a couple months they would deserve 5 stars
Jessica Celious
GBTerrible customer service Grainy cameras are night I found out this company changed its name due to so many bad reviews. They had Much lower stars ! Look under Titanium (without the home smart part). This is the absolute worst company I’ve encountered they use miss leading sales practices with surprise cost hidden in the contract. They will lie about anything to seal the deal. I experienced horrible install always late missing essential items for install. The cameras are very grainy at night. Cancelation is a night mare. Even if you do everything they ask they will not close out the account on their sides no department knows what the other is doing and will harass you. Trust me reviews can save you! Go directly to a brand that’s stood the test of time or you will be very disappointed down the line.