Don't use them!!! First of all, they never called to check on thing when the alarm would actually go off...then on top of that, we are military, so when it came time to PCS, they made us pay out the remainder of our contract even after we sent them a copy of the orders and a written notice to cancel service. They are rude on the phone in their customer service department and we have already told all our military friends to never use them.

Hope they treat their customers better than prospects. I purchased a home that had this company's security system installed. I decided not to continue using it. One year later, the alarm randomly starts going off every single time the front door opens. I've called Vector three times to resolve it. The first time, I was told that they can't take care of it because I'm not a customer. I called back and a man named Jonathan tried to walk me through disarming it, but I'm not comfortable with weird wiring and transformers. Called back again and got the same person who said he'd leave a message for troubleshooting to help me but no calls back. I left a message, no one returns your calls.

I strongly suggest any other company… I strongly suggest any other company besides this one. Myself and my moms house both had them for several years. Lots of service problems and continually having issues with truly having a working alarm. Today was the straw that broke the camels back. Cancelling "service if you can call it that" immediately.

Biggest Mistake of Home Purchase was This Alarm System I purchased a home 2 years ago and it was the best decision of my life. The worst decision of my home purchase was signing this 3 year agreement. The camera system is terrible, it is continually getting fixed. The cameras allow you to set limits on recording and how much movement and or not it catches and starts recording. It all is terrible. I have set these limits, walked through them with customer service and took their recommendations. I still have hundreds of recordings a day, reach my monthly quota and then they stop recording. Save yourself and go with Nest or ADT or any other service. I feel like I was ripped off.

Can't cancel I had to keep paying a technician to come reset my panel every time my smoke alarm went off and now they won't let me cancel. I canceled my service in April and they are still billing me and calling me, it's a nightmare. I'm sure they work just fine for some folks they just didn't work for us and I wish they would just leave me alone.