Ordered a manual plow for 2500$… Ordered a manual plow for 2500$ delivered damaged. After talking to customer for several weeks they redelivered the damaged product. Pretty sure they waited until UPS returned the plow then resent it to me.

I had the best experience today with customer support! I had the best experience today with Janelle from customer support, she went above and beyond helping me to find the shipping service delivering the heavy field and brush mower I ordered. Not only did she locate the shipping co but also looked up their phone for me. Janelle put my mind at ease regarding the mistake I made on my address, she said the driver will call to confirm correct address. I want to give a big thank you to Janelle, you're the best!!!

Initially frustrated not being able to… Initially frustrated not being able to find replacement part I needed anywhere on the website. Turns out all I had to do was send an email! I got a prompt response with part description, price, shipping details and an ORDER HERE button. Couldn’t have been easier. And, btw, reason I needed a replacement part is because our Dr Power 62V trimmer has done so much work and has lasted so long!

Dangerous Junk!! Beware!! they do not honor any warranties!!! Bought a walk behind brush mower, while seasoning the clutch, the engine exploded, leaving 4X4 inch hole on the side. DR is telling me that is because I didn't put oil in it as there are burn marks on the internal parts(yeah, the engine exploded and was on fire). Engines without lubrications don't explode after 5 minute use, they may cease and smoke and heat up but not explode. I run 5 tractosr on my farm, did not forget to put oil in the engine. DR will not do anything, denied my warranty claim.

Chipper blade I went to the website to order a blade for my chipper and I had a hard time finding the right one for my chipper but with a little work I finally found it