Unpatriotic company ripping off hard… Unpatriotic company ripping off hard working Americans. Bought leaf vacuum from them. It’s run maybe 10 hours and now won’t start. And even during those ten hours, it took all sorts of finagling. They won’t accept return and now I have to see if any service center will come to pick this up this 150lb paper weight. Customer service is slow to return messages and they expect you to have specialized equipment to troubleshoot. They wanted me to get a new battery to troubleshoot the one that should be working on it. Bad company that doesn’t deserve anyone’s money.

Dangerous Junk!! Beware!! they do not honor any warranties!!! Bought a walk behind brush mower, while seasoning the clutch, the engine exploded, leaving 4X4 inch hole on the side. DR is telling me that is because I didn't put oil in it as there are burn marks on the internal parts(yeah, the engine exploded and was on fire). Engines without lubrications don't explode after 5 minute use, they may cease and smoke and heat up but not explode. I run 5 tractosr on my farm, did not forget to put oil in the engine. DR will not do anything, denied my warranty claim.

I received my gravel grader and had to… I received my gravel grader and had to put it together. The pics were blurry and the instructions not clear to understand. Some of the steps were out of sequence. Then missing main bolt that had to go to the hardware store to purchase. The nuts that comes with it are not tall enough to get a wrench on with a good bite. I did finally got it together and like the product for grading out road and driveway.

They just don't care Tried to order a walk behind brush cutter, refused to deliver as I wasn't accessible by a 56ft long tractor trailer. Ok. So I order a wheeled string trimmer instead as ups would deliver. Purchased optional cutter head.the unit arrived a little too fast as they had not put washers under the bolt heads that drew through the soft plastic. Good that they didn't tighten all the bolts as it would have ruined the part. Optional cutter head will not be delivered until end of October. No warning this was out of stock when ordered. Never again

Initially frustrated not being able to… Initially frustrated not being able to find replacement part I needed anywhere on the website. Turns out all I had to do was send an email! I got a prompt response with part description, price, shipping details and an ORDER HERE button. Couldn’t have been easier. And, btw, reason I needed a replacement part is because our Dr Power 62V trimmer has done so much work and has lasted so long!