I'm a first time customer very happy… I'm a first time customer very happy with the website and all the products that you offer I was able to get my questions answered immediately so great first impression.

If I could select 0 stars I would If I could select 0 I would. Placed order 1/30/24. Acknowledged by email 1/30/24. No shipping email by 2/9/24. CS says they respond to emails in 4-5 hours. No. Automated reply in 4 hours saying real response in 4-5 business days. Didn't happen. Called 2/8, informed hold time 95 minutes before it disconnected. Called back. Robot said record a message, then disconnected before I could. Called back. Robot said I could leave a message, or for faster response send an email. Funny. Called back 2/9. Actual person with limited English said item may ship on 2/20 or 2/21. Cancelled order. Got an email saying allow up to 7 business days to cancel the order. Never again.

Very user friendly website Very user friendly website. Loved the option to order per box or by square foot. Lots of flooring options with detailed descriptions

Online ordering was smooth and simple… Online ordering was smooth and simple making it fast to find what I need and checkout. I ordered a 36” square glass top for a table. We will see how the delivery and condition upon arrival goes 🙏

Damaged pkg replacement After finding 3 of 7 planks damaged in a pkg of luxury vinyl plank arrived, customer service made it right. Pronto. Nice job Super Arbor!