Extremely professional Mr. Robert Kirkland, our installer/service person was Great! He was professional, courteous, funny and transparent. He was on time and explained everything to us thoroughly. He tested our equipment to make sure everything worked and we understood alarm system. We appreciate the professionalism of your staff that we have interacted with. We look forward to many years as customers with Ackermann.

Daniel Cottrell Daniel Cottrell, was very courteous and polite. He took time to fully explain the system, and how to use the Ackerman app. Daniel addressed all questions I had about set-up. Because of his thoroughness with changing over my alarm system to cellular, I feel more comfortable in my home.

Kenard Hodges Kenard Hodges was our technician and he gets an A plus in our book. He was pleasant, professional and very well trained. He was a pleasure to help us out with our security system. Thank you for having the smarts to have someone like Kenard working for you and interacting with your customers in an exceptional manner. Allan Ambler, PA.

Ackerman Service Trouble call for flashing light on 5G Bridge and 103 comm code. Service tech arrived on time, was professional and personable. Working with someone via phone the problem was not corrected. Told it was a system problem which might require panel replacement. When the tech left I noticed the audible alarms or messages were not working. Called and was instructed on how to reconnect the speaker.So question is what are the next steps. Is system protection at 100%with no delay in alarm response?

Took way too long to get this… Took way too long to get this appointment set up due to issues w understanding your peoples English. I called back several times. Finally Mark (American/English speaking) did a call w/me & we walked through CO issues. He set up an appointment & Gentleman came & was out of there w/in 15 mins.