I had a false alarm and it was canceled… I had a false alarm and it was canceled immediately without having to make any additional calls or notifications...very convenient.

Canceling is a pain Canceling is a pain. I followed their process. They require an email to their documents email address. I did that on Feb 9, but they still charged my credit card in March. I disputed the charge. Vivint's reply to credit card company was my account was still active and the charge is valid. I called on 4/22/24. I was told the cancelation is pending even though everything was in order and it should have been canceled. I was told it will take another 3 to 5 business to get the cancelation processed and to wait until I get an email verifying such before i call back.

Helping hand The help I got with support late at night when I had sensors not working I got help with no hesitation. Help me figure through video phone explanation. Great thank you Vivint team.

Equipment worked as expected and any… Equipment worked as expected and any updates were easy to implement. Customer support is great. Whenever there was a need for Customer support, they were responsive and patient until issue was resolved.

Originally I had posted a negative… Originally I had posted a negative review and for good reason. But, since that review the matter has been cleared up and I am thankful for the assistance from two very special, professional employees. This has revived my faith in courtesy and those who take their customers and their reviews serious. Its not always about selling a service or product but keeping your customers happy and owing up to the services that were promised. Thank you to you both, you know who you are and you both deserve a raise, a good job and more. Sincerely Aaron US Marine Ret.