Worth Every Penny I first thought the moisture detector was a waste of money until I heard the detector going off. There was a slow drip under the sink. My husband inspected and when he twisted the line to see if it was loose it gushed water everywhere because it had cracked from dry rot and it was only a matter of time before disaster. The force of the water pressure was so great that within seconds before he could turn off the valve it had soaked the cabinets, blew water up into the drawers, and out onto the floor. Had the detector not alerted us, I hate to imagine if it had broke while we weren’t home and what we could have come home to. The detector saved us from having a flooded home. The piece of mind with this alarm system is priceless. The ability to view cameras away from home, receive notifications based on how sensitive you prefer the detection to be, multiple options for parameters, talk through the camera system, and the clarity of the video, picture, and sound is superior.

Canceling is a pain Canceling is a pain. I followed their process. They require an email to their documents email address. I did that on Feb 9, but they still charged my credit card in March. I disputed the charge. Vivint's reply to credit card company was my account was still active and the charge is valid. I called on 4/22/24. I was told the cancelation is pending even though everything was in order and it should have been canceled. I was told it will take another 3 to 5 business to get the cancelation processed and to wait until I get an email verifying such before i call back.

It's a bit redundant to have the system… It's a bit redundant to have the system unpluggable. Also realizing that in the case of a outage, my system will not work. Making me more susceptible to breaking in entry

Awareness tool! We love being able to view who is at our property (BnB). It’s perfect as we are nearby and can quickly run over if necessary!

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY! I’ve been trying since 3/20/24 to cancel this account and it’s still not cancelled. First, I was told that I had to wait 7 business days for my payment to process. I called back on 3/29/24 then I was told they couldn’t cancel the account because I had one more billing cycle. I called back on 4/8 and was told that I needed to send a written request to cancel. I sent the written request on 4/8/24. I also made another payment on 4/8/24 but I received another billing statement. I called on 5/2/24 and was told that it takes 30 days (after receiving my cancellation notice) to cancel the account. This is the most frustrating experience I’ve had in canceling an account. The billing hasn’t stopped. DO NOT USE THIS COMPANY!