Wanted a refund and the email I… Wanted a refund and the email I recieved back from seller was to recommend me keep the merchandise because to ship it back would be half the cost....no help whatsoever.

Customer Service is lacking I have placed two orders with smartsaker and received no confirmation email on those orders. I emailed them and asked for an invoice on both orders with negative results. I honestly don’t remember what I ordered now. It’s been over a month for the first order, and at least 2 weeks for the second order. Some communication would be nice.

Excellent service i originally ordered a mini chain saw. then i decided to buy an extension pole which was not compatible with the saw i bought. With my saw you could not use the extension pole at all. Saker refunded me 80% 0f the purchase price and told me to keep the extension pole which I cannot use.

Saker tool review I've bought at least 3 Saker products and found all of them to be sound investments. They are of high quality and are as advertised. "The bang for the buck"so to speak. The only problem with any of their products that I have ordered is on my end in not understanding that the measurements on the layout adjustable square were in metrics on both sides. It's a great square but a bit confusing when I use it. I should have looked closer at the pictures in the advertisement. Maybe someone at Saker could look into putting a standard rule on one side of this thing. It would make life a little easier for us older folks I know. Thank you people at Saker for bringing these useful High Quality, easy to use tools to market for a reasonable price.

Not Saker branded I got a similar product to what I ordered but it doesn't have the Saker brand and the instructions are all in Chinese language ans writing Smartsaker has indeed contacted me and addressed my concerns after they contacted me I used the product and it performed as I was hoping it would.I have bought several of their products in the past and have always been satisfied with them.I appreciate their quick response to my concerns regarding this purchase.