Just writing to let everyone know that if you have any problems, Just writing to let everyone know that I have had a HORRIBLE experience with Smith & Noble window ware. I ordered roman shades in 2019. They have completely fallen apart. I have asked repeatedly and politely for them to repair or replace them. They have refused to provide any support. They told me that I should go to the fabric store and repair them myself. They said that I chose "the wrong treatment for the room", and it is my fault because what I chose was not durable enough. A salesperson came to my house before I made the order and never said a word about durability. Smith & Noble products are sold at a premium price. They are the absolute worst. (I used Blinds.com in other rooms and they have been DELIGHTFUL to work with!)

Excellent reps and customer service After a long process of reviewing swatches, I ordered drapes for my living room. After placing the order, I was informed that the fabric had been discontinued. Molly Anderson was extremely helpful in guiding me through another choice, and making sure that everything was to my liking. The care and detail that she and the customer service reps took with the order was very professional. Despite the initial disappointment I had about my first choice, I could not be happier with the new drapes. Thank you Molly!

Jeannine Clavell helped rescue our… Jeannine Clavell helped rescue our bedroom. When we first had our treatments installed, one of our two bedroom windows had been measured incorrectly, and we were left with the old gross blinds in it. The installer returned and remeasured it, but we never heard anything about it after he left. Summer came up and we got busy and whatnot. Anyway, after I reached back out to S&N, Jeannine helped resurrect our order, locate the measurements, get the treatments reordered, and finally scheduled for installation. Thanks to her, we now have the dark bedroom cave we prefer and better sleep. Thanks, Jeannine, for your follow-through. Kate E Loftus Order #22827035

Top-Notch Customer Service Keeps Me Coming Back I continue to use this company for their unmatched quality and customer service. Sally Auld in particular went above and beyond, showing immense patience and kindness when I had to reschedule my installation multiple times. Even after the changes, the consult, materials, install and communication were all excellent. The polite, understanding service brings me back again and again.

Great experience selecting 13 window treatments I recently purchased 13 window treatments for a house we moved in to. I worked with Audrey Savage throughout the entire process. She was amazing! Not only was she a pleasure to talk with-felt like an old friend-but she also knew the products very well and provided excellent advice while making my selections. If I ever need more window treatments, I will return to Smith & Noble and request Audrey Savage.