John is great to work with!! John is great to work with! He is knowledgeable, attentive, patient, and flexible. I've bought from Smith & Noble multiple times and while I've always been satisfied with their products, it's the positive interactions with people like John that keeps making me come back.

Woven shades with privacy liners From the free samples to the knowledgeable Dona Grimm consultant, Smith & Noble provided me what I needed so I could design, measure, and place my order. Without Dona I don’t think I could have made the best choices for the order online, who guided me through all the decisions and took all the expert measurements. She took care of all the paperwork in the same visit. I am looking forward to receiving them soon.

Excellent reps and customer service After a long process of reviewing swatches, I ordered drapes for my living room. After placing the order, I was informed that the fabric had been discontinued. Molly Anderson was extremely helpful in guiding me through another choice, and making sure that everything was to my liking. The care and detail that she and the customer service reps took with the order was very professional. Despite the initial disappointment I had about my first choice, I could not be happier with the new drapes. Thank you Molly!

We’ve ordered blinds many times in the… We’ve ordered blinds many times in the past and have always been happy with the quality. This time 2 of the 10 blinds weren’t correct. Our representative Denise was wonderfully helpful and I really appreciated only working with one person through the whole process. The correct blinds arrived ahead of schedule and they are perfect.

Just writing to let everyone know that if you have any problems, Just writing to let everyone know that I have had a HORRIBLE experience with Smith & Noble window ware. I ordered roman shades in 2019. They have completely fallen apart. I have asked repeatedly and politely for them to repair or replace them. They have refused to provide any support. They told me that I should go to the fabric store and repair them myself. They said that I chose "the wrong treatment for the room", and it is my fault because what I chose was not durable enough. A salesperson came to my house before I made the order and never said a word about durability. Smith & Noble products are sold at a premium price. They are the absolute worst. (I used Blinds.com in other rooms and they have been DELIGHTFUL to work with!)