Nadine Lindley couldn't have been any… Nadine Lindley couldn't have been any more helpful. Smart, helpful, kind and totally efficient. She was not in the least patronizing in answering questions. Even the complicated issues, she handled expertly and looked up an order I placed 12 years ago to help us along. I second others who praise the--all-too-rare these days--superb customer service.

Woven shades with privacy liners From the free samples to the knowledgeable Dona Grimm consultant, Smith & Noble provided me what I needed so I could design, measure, and place my order. Without Dona I don’t think I could have made the best choices for the order online, who guided me through all the decisions and took all the expert measurements. She took care of all the paperwork in the same visit. I am looking forward to receiving them soon.

Great experience selecting 13 window treatments I recently purchased 13 window treatments for a house we moved in to. I worked with Audrey Savage throughout the entire process. She was amazing! Not only was she a pleasure to talk with-felt like an old friend-but she also knew the products very well and provided excellent advice while making my selections. If I ever need more window treatments, I will return to Smith & Noble and request Audrey Savage.

i HAVE A LONG HISTORY OF ORDERING AND… i HAVE A LONG HISTORY OF ORDERING AND INSTALLING S&N PRODUCTS FOR 25 YEARS, 2 RESIDENCES AND ONE MAJOR REMODEL/EXPANSION. i WAS A DO-IT-YOURSELFER EXCEPT WHEN i KNEW I MIGHT BE OUT OF MY DEPTH BUT "ORDINARY" RECTANGULAR WINDOWS NO PROBLEM FOR ME. LAST ORDER(S) WERE 2019, COMBINATION DIY AND DESIGNER. YOUR WEB SITE IS AWFUL - NO COLOR/SIZE/PRICING INFO!! HORRIBLE EXPERIENCE!! THE ONLY REASON FOR 2 STARS VERSUS 0 OR 1 IS THAT I WAS CONTACTED BY AN IN HOUSE DESIGNER AFTER I LEFT AN UNHAPPY CUSTOMER VOICE MESSAGE. I ORDERED SAMPLES, GOT 6 OUT OF 8 AFTER COUPLE OF WEEKS. 2 BACK ORDERED, ONE JUST ARRIVED AFTER MORE THAN A MONTH AFTER MY REQUEST. I WOULD NEVER RECOMMEND S&N TO ANYONE!! BUT I AM DISAPPOINTED, ANGRY, AND WITHOUT GOOD OPTIONS OUT HERE IN REMOTE MIDDLE AMERICA. TOO BAD YOU DITCHED US HERE IN FLYOVER COUNTRY. THERE ARE A LOT OF US. AND THERE IS A LOT OF $$ AND DEMAND OUT HERE.

Excellent reps and customer service After a long process of reviewing swatches, I ordered drapes for my living room. After placing the order, I was informed that the fabric had been discontinued. Molly Anderson was extremely helpful in guiding me through another choice, and making sure that everything was to my liking. The care and detail that she and the customer service reps took with the order was very professional. Despite the initial disappointment I had about my first choice, I could not be happier with the new drapes. Thank you Molly!