misleading and doesn't keep their word I filed a review a month ago stating that Cove Smart, on their website misleads people concerning their specials. I also also complained that they don't publish their support email on the website which makes it difficult to contact someone in management if you have a problem and their phone support is not adequate. Last but not least after I received their email address they indicated that I needed to supply my security pin for them to answer my question. I explained asking people to provide them with their security pin number over email is not secure. After filling the complaints I received a telephone call from a cove smart representative. During the conversation the representative promised me they would clarify their offers on the website, add their support email to their website, and they would fix my alarm certificate. At the end of the conversation the representative asked me if I would be kind enough to remove my trust pilot and better Business bureau complaints. I removed the complaints that evening. It is a month later and cove smart has not done a single thing that they've promised. Their equipment is easy to install, but a lot of the documentation of the website does not match the equipment that you're sold. I don't have the timer patience to continue arguing with them so I'm going to keep the alarm system, but I'm certain if I've had this experience so have others. I'm not certain that I would recommend this company.

I love COVE! I love Cove! I was looking for a no-nonsense affordable security system after a break-in attempt a few years ago and Cove has been just perfect. Quality equipment, a beautifully simple app, sos remote fabs... and utility sensors! I'm excited to try the new doorbell cam next. Thank you for all the wonderful and helpful service COVE. Your support staff is the best! :)

basura. loved this company for years. not sure what changed with the way they do business but their customer service techs are rude and disregard your problems. i upgraded to the new cove connect panel from my original simple panel and i've regretted it ever since. nothing but connectivity issues and i'm unable to return to my old panel. WT F

My indoor camera no longer connected to… My indoor camera no longer connected to the system, I contacted the online chat support and Lloyd was able to help me get a replacement camera sent out.

Great customer service and got my old… Great customer service and got my old cove simple system upgraded to the new cove connect system free of charge! (This is only because i had equipment credits)