Indoor camera stopped working My indoor camera recently started to lot work multiples times and when I called the customer service associate immediately offered to send a replacement. It was hassle free and easy. The customer service was Great!

misleading and doesn't keep their word I filed a review a month ago stating that Cove Smart, on their website misleads people concerning their specials. I also also complained that they don't publish their support email on the website which makes it difficult to contact someone in management if you have a problem and their phone support is not adequate. Last but not least after I received their email address they indicated that I needed to supply my security pin for them to answer my question. I explained asking people to provide them with their security pin number over email is not secure. After filling the complaints I received a telephone call from a cove smart representative. During the conversation the representative promised me they would clarify their offers on the website, add their support email to their website, and they would fix my alarm certificate. At the end of the conversation the representative asked me if I would be kind enough to remove my trust pilot and better Business bureau complaints. I removed the complaints that evening. It is a month later and cove smart has not done a single thing that they've promised. Their equipment is easy to install, but a lot of the documentation of the website does not match the equipment that you're sold. I don't have the timer patience to continue arguing with them so I'm going to keep the alarm system, but I'm certain if I've had this experience so have others. I'm not certain that I would recommend this company.

Good reliable system I installed my system 1 year ago. It arrived timely after ordering. Installation was easy. It has operated very well. We have frequent power outages & the system alerts us to those plus when the power comes back on. I had one door sensor fail after I replaced a battery (kept saying the cover wasn’t on). The customer service person was fantastic to work with and I had a new sensor in about a week. Id definitely recommend this system to others.

My indoor camera no longer connected to… My indoor camera no longer connected to the system, I contacted the online chat support and Lloyd was able to help me get a replacement camera sent out.

Each person is so patient and willing… Each person is so patient and willing to help. Highly recommend. May Jen spent an hour on the phone w me trying to troubleshoot and was so sweet, she solved my problems