A technical support specialist Cove should be proud of The technician communicated very well. I could understand her very easily and she listened very well to my comments and questions. She was extremely polite and professional. She was well trained in trouble-shooting and resolving my problem.

Great customer service and got my old… Great customer service and got my old cove simple system upgraded to the new cove connect system free of charge! (This is only because i had equipment credits)

Lloyd made my questions very easy to… Lloyd made my questions very easy to get an answer.

Rough start, but resolved now UPDATED REVIEW: I had such a rough start in the beginning but I am very happy this was resolved and I was able to vent my frustrations to Nicholas and he was very patient and supportive of my situation. The key point that needed to be addressed was the miscommunication and lack of empathy to my situation from the reps I dealt with and he was more than happy to acknowledge my feelings were valid. I have been loving the equipment so far and love the ease of use as well. I appreciate the accountability and the help I was given in my time of stress.

Above and beyond I truly appreciate when I get a representative who likes the work they do. It reflects on the assistance that he gives to the customer. Derick was such a big help this morning with the reinstallation of my Cove equipment. He was thorough and effective in all the steps that he informed me to do. Thank you Derick for your help this morning. Keep doing an awesome job.