Gorgeous Solution I searched high and low for a wireless standing lamp that would fit between two recliners where there was no outlet. The Poldina Pro rechargeable lamp was exactly what I was looking for! It’s simply gorgeous in the “rust” color.

Ordered the lights Ordered the lights. Since ordering had seen them cheaper in a store in the UK much superior quality. Received lights after about 3 weeks. One of the strips would not stick. Despite the area it was applied being clean and dry. Contacted them by email on numerous occasions and have had no response whatsoever. Very poor service. Buy from the UK then you can see what you are getting.

Poor Customer Service Never provided opportunity to order white glove service, series of boxes delivered on a pallet in my driveway on a rainy evening, no attempts at service recovery. Strongly recommend not ordering furniture through this website.

Worst customer service Worst customer service. Order from somewhere else EDIT: never did hear back from Lumens's, it has been over a month since they replied here that they would reach out. Never happened. Also tried to place a new order, giving them one more chance (don't do it!) and they just cancelled the order for no reason and I couldn't get ahold of anyone (again HORRIBLE customer service) to figure out what happened and no one could tell me

High return fees This was second time ordering pendants for my second house. By the time the items arrived, I changed my mind. As soon as the 2 lights hit my doorstep I requested a return on the website. FYI, the 2 items were shrink wrapped together and sent to me as 1 package and 7lbs. After creating the return, I’m being charged $60 for return shipping and 2 separate return labels with 4lbs each. When I chatted with an agent, they informed me that the items Weight 3.65lbs and rounded up to 4lbs and not sure why the manufacturer would ship them 7lbs total and is there anything else they can help me with?! No effort to try to make a customer happier!