stacy
GBScam company Scam company, do not order. No items stocked, 1 day processing takes a minimum of 4 days. Delivery is ridiculous. Customer service wait time is hours. Reviews aren’t real, they are from other sites as they don’t allow reviews. The worst experience, beware!
aston1
GBOrdered a $2800 Artemide floor lamp… Ordered a $2800 Artemide floor lamp from Lumens. Lamp arrived pretty fast. Packaging heavily damaged but lamp seems fine. Noticed that a LED bulb was missing and notified Lumens. Checked twice since and getting same reply that the replacement ( not the accurate term since it was not supplied) is pending approval. The bulb is a $5 item and considering the price of the lamp they should send a messenger delivering the bulb. Would never order again from knowing how the ( don’t) take care of issues.
Heather Murphy
GBWorst customer service Worst customer service. Order from somewhere else EDIT: never did hear back from Lumens's, it has been over a month since they replied here that they would reach out. Never happened. Also tried to place a new order, giving them one more chance (don't do it!) and they just cancelled the order for no reason and I couldn't get ahold of anyone (again HORRIBLE customer service) to figure out what happened and no one could tell me
Downtowneva
GBGorgeous Solution I searched high and low for a wireless standing lamp that would fit between two recliners where there was no outlet. The Poldina Pro rechargeable lamp was exactly what I was looking for! It’s simply gorgeous in the “rust” color.
Tony Maietta
GBLumens' mistake, your problem Since November of 2022, I have purchased thousands of dollars worth of merchandise with this company. Everything seemed fine until they missed a crucial ship date. They didn't notify me and when I asked for their help to expedite shipping and help pay for those costs, they refused. I had to order the item from another vendor, pay more and pay for expedited shipping. Of course, I provide better service to my customers than Lumens does to me so I will eat those costs. Steer clear of this company. They have a 1.5-star rating for a reason.