Professional services Professional services, Was well taken care of during my appointment time. Thank you!

Never received my order after waiting 3 months Lumens set extremely poor expectations of delivery timeline, and after waiting 2.5 months (initial estimate was 4 weeks), I finally received a shipping confirmation. 2 weeks, 2 shipment attempts, and multiple customer service calls later, I still don’t have the products I ordered. The company can’t even get me the items I ordered now that they are available. I live in a single family home with a unit number A, it’s not complicated. Hoping the cancellation actually goes through and I get my money back.

Poor Customer Service Never provided opportunity to order white glove service, series of boxes delivered on a pallet in my driveway on a rainy evening, no attempts at service recovery. Strongly recommend not ordering furniture through this website.

Ordered a $2800 Artemide floor lamp… Ordered a $2800 Artemide floor lamp from Lumens. Lamp arrived pretty fast. Packaging heavily damaged but lamp seems fine. Noticed that a LED bulb was missing and notified Lumens. Checked twice since and getting same reply that the replacement ( not the accurate term since it was not supplied) is pending approval. The bulb is a $5 item and considering the price of the lamp they should send a messenger delivering the bulb. Would never order again from knowing how the ( don’t) take care of issues.

Gorgeous Solution I searched high and low for a wireless standing lamp that would fit between two recliners where there was no outlet. The Poldina Pro rechargeable lamp was exactly what I was looking for! It’s simply gorgeous in the “rust” color.