Poor quality product and customer care No cushion at all in sole, think of walking on a thin layer of suede and boiled wool. Not my idea of quality or comfort in a slipper. My fault was that i gave them a chance and wore them for about 20-30 minutes inside my home but got a small stain on the suede soles. Since they don't stand behind their quality they emphasize that they cannot accept returns unless they are unused and in same condition as arrived. I do understand trying to avoid someone sending back shoes wore for a year but i also understand good customer service and looking at a long term profit of satisfied customers vs a short term profit of get every buck you can despite the customer satisfaction. Buyer beware, you will not be valued.

Not Actually Sustainable This company does not have sustainability at its core. Of course businesses need to make money, but when a company says it values sustainability above all else and helping consumers be more sustainable, they should not make concessions to make more money. There are many brands they have on their website that go against EarthHero’s sourcing principles, but they refuse to discontinue those products. I received expired product and the packaging was made from virgin plastic, even after I asked if it was recycled because I thought plastic was not something they carried anyway. It also seems very unusual that they had a diverse team a few months ago and now it is all white employees. Sustainable and ethical go beyond the products a company sells and I do not believe this company walks the walk. There are plenty of other companies that are doing it better so I would encourage others to check out package free or public goods as they are closer to the ideals that EarthHero claims to stand behind.

I'm so happy that EarthHero exists I'm so happy that EarthHero exists! It's so easy to shop from their carefully curated products and know that everything is sustainably/ethically made. From leggings to cleaning products to skincare and jewelry -- their products are AMAZING. High quality and you know you are making a difference. Customer service is top notch and I love that the shipping is carbon neutral.

Great website and customer service I've ordered from EarthHero multiple times by now and always had very positive experience. Great products, great shopping experience on their website and great customer support. One package of baby wipes I ordered was a bit torn (looked like someone accidentally cut it with a knife) and they immediately offered a replacement or a refund. When a color of a water bottle I ordered ran out they contacted me to ask if I want to swap for another color or get a refund. They have always been quick to answer and very personable.

Worst customer service... Worst customer service I have ever encountered. My package was misdelievered by the USPS, My package was placed into a locked box at my mailbox but the key was not placed in my locked mailbox. I did not recieve my order and Earthhero refused to replace it. I will repurchase my products from other companies and never use Earthhero again.