The prompt and polite manner in which… The prompt and polite manner in which you explained the reasons for my package's delay.

Dealt with a return very swiftly Dealt with a return very swiftly, helpful customer service.

She answered my question very well She answered my question very well, thats all. Regarding the function of the osmo z7 tracker.

Getting the discount offered. When I placed my order, I forgot to use the 5% discount they offered. I emailed customer service and they promptly took it off my invoice.

Very poor service I ordered heated socks and gloves twice. Paid in advance. Both times the order was confirmed but nothing happened. After several weeks I contacted Osmo Customer Service. They answered that the order was canselled and my money refunded. Today Osmo invited me to give the heated gloves a review😂When I politely answered that I wanted the goods delivered - not a refund, Osmo did not offer any help. I have seldom experienced such poor service.