Phenomenal Customer Service I ordered 2 raven lamps made of plastic. One of the ravens arrived with a snapped off leg. I reported it to Sage & Sill, saying: "Don't worry about it, I can glue it back on all by myself." They replied almost immediately, with sincere apologies, and told me they would be very happy to send me another lamp -- free of charge -- without me having to return the broken one. Phenomenal customer service!

DO NOT BUY FROM THEM I WISH THAT I READ THE REVIEWS 1ST! IF THERE WAS A "0" OR NEGATIVE STAR, THAT IS WHAT I WOULD GIVE THEM. VERY BAD FOREIGN CO. Bought an item from them and the electrical light did not work. Could not get a response from company for return information, and no phone number to contact them. Finally returned the item per their instructions and I had to pay for the shipping. This company claimed they never received the returned defective item. I emailed the tracking number and confirmation, still they denied receiving it. Contacted PayPal to dispute the charges. This company lied to PayPal regarding the situation. This company would not give me a refund, so I am out $65 and PayPal won't hold them accountable.

Missing Parts Issue Immediately Resolved When the lamp we ordered was missing a critical mounting bracket and I was in the middle of a family emergency and couldn't reach out consistently or quickly, when I finally did, Sage & Sill responded immediately and resolved the issue. I am beyond impressed by their customer service!

Glowing reviews on site are fake The reviews listed on the site are obviously fake. The same amateur photos are used by multiple reviewers, almost every item has five star reviews, and the reviews themselves make little sense. They were obviously all written by an algorithm/AI or someone who doesn’t speak English well.

Ordered a £45 product and when it… Ordered a £45 product and when it arrived it was very disappointing. The product is smaller than expected and the materials are really cheap like it’s come straight from a cheap, discount shop or market stall . Really not worth the money charged, and then when I tried to return, realised it had to go back to America which would cost over £20. I would really question the quality and intentions of this company. I feel deceived and very disappointed.