After the order was placed but well… After the order was placed but well before shipment, I contacted customer service to change the ship to address on the order. Unfortunately, I did not note the CSR's name. I was told that I would be called back to ensure the ship to address was changed on the order. She did contact me and told me that the shipping address had been changed and there wouldn't be a problem with the shipment. Unfortunately, that did not happen and the shipment went to the wrong address.

Zero Customer Service I have called, and emailed several times for weeks and can't get anyone to return my calls or emails. I placed a rather large order and the fact that I can't reach anyone in this company is horrible. How do you not have customer service in this industry?

I placed my order on March 31 I placed my order on March 31, 2023 for an in stock item. I never received a confirmation email. Payment is not even pending on my card. I have emailed via the online contact form. I have emailed via the info email. I have emailed via the order email. I have call both the toll free and direct number and customer service just rings and rings and rings then clicks off. On April 12, I did get a person, Karisa in the warehouse. My order is just sitting there unaddressed! She was very apologetic and assured me my order would be taken care of immediately. Nothing... Today, April 14, I left a message with the accounting extension. I would have thought they would have returned my call by now - but - nothing. This is ODD. I have ordered 4 other light fixtures in the past and received a confirmation email and then the product quickly. Since there clearly is something wrong wouldn't a manager or someone in upper management contact me? Instead, all I get these emails for review. So far, my customer rating is negative of zero!

The website should give the… The website should give the measurements including the shade. Your product description for the Abella buffet lamp lists the height of the lamp as 34.75 inches. However that does not include the height of the lamp shade making the overall height of the lamp about 40 inches which makes a big difference. We never would have ordered a lamp of that height. The description is misleading.

The service was excellent and though I… The service was excellent and though I have yet to receive the order I just want to put it out there that I’m happy with how it’s been handled so far. I’m excited and looking forward to seeing the item but with one question in mind.. since it is marked discontinued 2019 should there be a discount on the item?