Tall tree standing in a briar patch. I have been in business about 27 years now. I am in the process of closing my place due to health reasons. I have bought from McMaster the whole time. Not once have they given me reason to complain. Their telephone staff is run by fine Southern (polite) people, which are still there despite having a well-working website. Yes, their prices may be a bit higher because you are getting industrial-quality goods and not the junk you find at your local big box. Finally, go to your local favorite and ask for a 3/16" transfer punch. See if they even know what it is. Then see if they will sell it to you individually for a couple of bucks. McMaster will.

Great Customer Service I buy alot of stuff from McMaster Carr with me being a maintenance manager. Almost everything I order is delivered by the next morning. I have always received quality items. Today I received one wrong item in my order. When I emailed their customer service I received a reply within 10 minutes. I was told to keep the wrong item and they would ship the correct item for the next morning delivery. Anyone else would've wanted pictures of the wrong item in the package and days if not weeks of time before a reply.

The Standard to go by I order from McMaster-Carr on a regular basis. I do not believe you will find another company that does "it" as well as them. They are the standard that all other companies strive to achieve. Website works well, ordering is a breeze, excellent customer service, ship extremely fast and cheap, billing is quick and accurate, products are as described. Will always order from McMaster given the choice. Only exception is having to watch for items that will go truck freight as that is not always apparent when ordering. Love doing business with this place.

incorrect orders every time. All orders have have been either incorrect quantity or incorrect sizes. Even after reviewing orders many times prior to ordering. Terrible communication skills. Great shipping, things arrived very quickly. If they had been correct even once would be 5 stars.

My experience with McMaster-Carr has been OUTSTANDING My experience with McMaster-Carr has been outstanding. They're customer service team is always approachable and amazing. They respond to you real quick and they deliver the product to you before the promised date even, I really hope my hospital works with them and gives them more business in the future. At a time of need such as the COVID crisis: They have been responsible and amazing!