Terrible customer service Terrible customer service. The website stated that the lamps I ordered were in stock but they were not and I had to wait almost a month for them to be shipped. In addition to this they then got stuck in customs due to the sender not providing the correct information. UPS has contacted them several times and so have I, nobody replies. Its a week since the lamps arrived in the UK and I still do not have them. Absolutely ridiculous.

Great Service I ordered a light 2 years ago and the service was really good, easy to use website and quick delivery. The light, however, has recently broken. I emailed lampemesteren and Henri Pohjanhovi was amazing in keeping me informed whilst he worked with the manufacturer. They ended up sending a replacement free of charge! Great service - thank you Henri

User friendly shop and fast deliveries User friendly shop and fast deliveries. The range of products offered is incredible and the fact that each lamp comes with its specific bulb is also great. Also, the shop AIs name is Edison. How perfect is that?

Fraudulent abusive commercial behaviour My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher. This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer. Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.

Great e-shop with designer lamps and… Great e-shop with designer lamps and accessories. I have made a several purchases recently and I can recommend this store to everyone. Items are carefully packed, fast free shipping to my country and amazing customer service (big thanks to Simon who was able to help with all my questions!)